Field Services Engineer

Kratos Analytical Ltd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in surface analysis instrumentation seeks a Customer Support Service Engineer to join the team in Manchester. This role involves installing upgrades and providing technical support for complex instrumentation, requiring frequent travel (approx. 50%) across Europe. Ideal candidates will have a degree in Electronics, Physics, or Mechanical Engineering, along with problem-solving and strong customer service skills. A passion for travel and customer interaction is essential for this position.

Benefits

Frequent traveller allowance after probation

Qualifications

• Degree in Electronics, Physics, or Mechanical Engineering with relevant experience.
• Knowledge of X-ray Photoelectron Spectroscopy is a distinct advantage.

Responsibilities

• Install upgrades and deliver warranty work on customer sites.
• Test repaired units before returning them to customers.
• Provide technical support and customer training.

Skills

Problem-solving skills

Time management skills

Communication skills

Customer Service skills

Education

Degree level qualification in Electronics, Physics, or Mechanical Engineering

Job description

Kratos Analytical are global leaders in surface analysis instrumentation, our XPS systems are installed in leading University’s and Corporate research centres around the world working on new materials challenges as diverse as development of new biomaterials, carbon capture to achieve net zero targets and EV battery development.

An opportunity exists to join our Customer Support Team at our Manchester HQ as a Customer Support Service Engineer with frequent travel (~50%) to continental Europe, occasionally further afield. The role would suit a customer facing candidate, comfortable with the operation and maintenance of complex instrumentation and a passion for travel.

Responsibilities

• On customer site installation of upgrades, delivery of warranty work, ad-hoc maintenance and planned preventative maintenance visits
• Testing of repaired units before returning to customers
• Obtaining customer acceptance for all work done
• Providing customer technical support
• Providing appropriate customer trainingSupporting continuous improvement initiatives with close interactions with R&D

Qualifications

• Degree level qualification in Electronics*, Physics* or Mechanical Engineering* (*with experience and background in scientific instrumentation preferred)- Essential

Experience

• Knowledge of techniques such as X-ray Photoelectron Spectroscopy and the ability to demonstrate a background in scientific instrumentation would be a distinct advantage

Job Related Aptitude and Skills

• Excellent problem-solving skills (E)
• Good personal time management skills (E)
• Good communication skills are required at all levels (E)
• Strong Customer Service skills and a professional manner in customer facing environments (E)

Note - On successful completion of probation, a frequent traveller allowance will be added to your salary.

We welcome applications from graduates who have studied a relevant degree.

We know that great talent comes in many forms and you don't need to meet every requirement to make a strong contribution. If you are passionate about the role and believe you could add value to our team, we encourage you to submit your application.