Field Services Engineer

CozensWain; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A UK MedTech scaleup is looking for a Field Service Engineer to ensure medical devices perform correctly in hospitals. You will install, repair, and provide technical support for devices, requiring extensive travel across the UK. Essential qualifications include a technical background in engineering and hands-on skills in troubleshooting and repair. This role offers high autonomy and meaningful impact, contributing directly to patient care and clinician workflows.

Benefits

High autonomy

Opportunities for progression

Direct impact on patient care

Qualifications

• Technical qualification in electrical, electronic, biomedical engineering, or similar.
• Experience in a field service or technical support role, ideally in medical devices.
• Strong hands-on repair and troubleshooting skills.

Responsibilities

• Travel to install, service, test, and repair medical devices.
• Diagnose and resolve hardware and electromechanical issues.
• Provide technical support to customers and clinical teams.
• Maintain stock levels, tools, and calibration schedules.

Skills

Hands-on repair skills

Troubleshooting

Communication skills

IT systems proficiency

Education

Technical qualification in engineering

Job description

Field Service Engineer

UK MedTech Scaleup

Transforming Patient Care Through Next-Generation Technology

About the Company

We’re working with a fast-growing UK MedTech scaleup on a mission to redefine how healthcare is delivered. Backed by top investors and partnered with leading hospitals, we design and deploy cutting-edge medical technology that improves outcomes, enhances workflows, and empowers clinicians across the country.

As we continue to scale, every hire has a tangible impact. Every device we support helps a clinician deliver better care. Every visit you make contributes directly to improving patient lives.

The Role

As a Field Service Engineer, you’ll be at the heart of our customer operations, ensuring our medical devices perform flawlessly in high-stakes clinical environments. You’ll work closely with NHS and private hospitals across the UK, supporting clinicians, solving problems on-site, and keeping our technology running at its best.

Expect variety, autonomy, travel, and meaningful impact. This is a hands‑on role where no two days look the same.

You’ll typically spend 4 days per week onsite with customers and 1 day WFH

Key Responsibilities

• Travel across the UK to install, service, test, and repair our medical devices.
• Diagnose and resolve hardware and electromechanical issues quickly and effectively.
• Provide technical support to customers, clinical teams, and internal stakeholders.
• Observe device performance in live clinical / surgical settings and troubleshoot in real time.
• Carry out upgrades, modifications, and preventative maintenance.
• Maintain stock levels, tools, and calibration schedules.
• Accurately document all service activities in line with Good Documentation Practices.
• Represent the company professionally, building trust and long-term customer relationships.
• Share insights with technical, engineering, and product teams to help shape continuous improvements.

What You Bring

Essential

• Technical qualification (electrical, electronic, biomedical engineering, or similar).
• Experience in a field service or technical support role — ideally in medical devices or diagnostics.
• Strong hands‑on repair, troubleshooting, and fault‑finding skills.
• Comfortable with IT systems, reporting tools, and MS Office.
• Clear and confident communication skills.
• Full UK driving licence and willingness to travel nationwide.

Nice to Have

• Experience working in hospitals, theatres, or clinical environments.
• Familiarity with GDP (Good Documentation Practices).
• Ability to deliver customer training or product demonstrations.
• Self‑driven and able to manage your own schedule with minimal supervision.

Why Join Us?

• Be part of a high‑growth MedTech scaleup making a real difference in healthcare.
• Work with next‑generation devices used by clinicians across the UK.
• High autonomy, meaningful work, and direct customer impact.
• Opportunities for progression as we scale into new regions and product lines.
• A culture built around innovation, trust, and continuous improvement.

If this sounds like you, you'll fit right in.

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