Field Service Technician: On-site Install & Support Pro

Cast UK Limited; Bury St Edmunds; On-site; GBP 35,000; Full time

Job summary

A leading security and hardware manufacturer is seeking a Field Service Technician to support their growing customer base in Bury St Edmunds. This role involves providing proactive, customer-focused on-site technical support, installation guidance, and troubleshooting. Ideal candidates will have a strong mechanical or electrical understanding and excellent problem-solving skills. This is a full-time, permanent position offering competitive salary and opportunities to build strong customer relationships.

Qualifications

• Previous experience in a field service, technical support, or engineering role.
• Strong mechanical and/or electrical understanding.
• Confident communicating with customers and explaining technical information clearly.

Responsibilities

• Deliver on-site technical support, installation assistance and product demonstrations.
• Diagnose and resolve product or installation issues efficiently.
• Carry out routine service checks and product testing.
• Provide training to customers and trade partners where required.

Skills

Problem-solving skills

Mechanical understanding

Electrical understanding

Customer communication

Job description

A leading security and hardware manufacturer is seeking a Field Service Technician to support their growing customer base in Bury St Edmunds. This role involves providing proactive, customer-focused on-site technical support, installation guidance, and troubleshooting. Ideal candidates will have a strong mechanical or electrical understanding and excellent problem-solving skills. This is a full-time, permanent position offering competitive salary and opportunities to build strong customer relationships.