Field Service Supervisor

Contract Personnel Limited; England; On-site; GBP 46,000; Full time

Job summary

A logistics services provider in Norfolk seeks a Field Service Supervisor to ensure top-tier service across all field activities. The ideal candidate will manage a team, oversee training initiatives, and optimize maintenance programs. Required qualifications include NVQ Level 3 in engineering and a full UK driving license, alongside excellent analytical and interpersonal skills. The role offers a salary up to £46,000 and requires global travel.

Benefits

Parking available

Flexible work hours

Qualifications

• Must hold a full UK driving licence.
• Must hold a FLT licence.
• Willing to travel worldwide.

Responsibilities

• Deploy and optimise the maintenance programme.
• Organise training programs for Service Technicians.
• Develop stock reports for machine utilisation.
• Manage field returned equipment.
• Lead and motivate a team of direct reports.

Skills

Attention to detail

Strong analytical skills

Excellent interpersonal skills

Customer service

Self-motivated

Education

NVQ Level 3 in electrical or mechanical discipline

Job description

Overview

Contract Personnel are excited to be working with a business based in Norfolk who are seeking a Field Service Supervisor to join their team. This role is pivotal in ensuring a world-class level of service across all field service activities in the UK and other supported markets worldwide. The successful candidate will be responsible for managing a team of direct reports, including recruitment, appraisals, and all aspects of employee relations, while also making efficient and timely contributions.

Responsibilities

• Deployment and optimisation of the maintenance programme
• Organising training programs for Service Technicians
• Develop visible and accurate stock reports for machine and component utilisation
• Manage field returned equipment and liaise with Global Asset Coordinator
• Collaboration with in-house and field trials of equipment
• Depose for the Technical Services Manager as required
• Leading and motivation of direct reports
• To abide by all statutory requirements including those relating to health and safety
• To ensure you read, understand and fulfil your responsibilities under the company s equal opportunities policy in place from time to time
• To adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
• To undertake any other reasonable duties as directed by the Technical Services Manager

Person Specification

• NVQ Level 3 in electrical, mechanical or other appropriate engineering discipline
• Worldwide based company exposure
• Development of tools on desktop
• Producing and reading reports
• Attention to detail with a high level of accuracy
• Able to make timely and accurate decisions
• Strong analytical mind to generate monitoring tools
• Excellent interpersonal skills
• Driven and self-motivated
• Hold a full UK driving licence no travel restrictions
• Hold a FLT licence
• Excellent telephone / email manner to deliver good customer service
• Willing to take ownership of tasks and maintain focus seeing through to timely completion
• Demonstrate an organised and methodical approach to daily tasks
• Must be prepared to travel world wide

More Information

• Up to GBP46,000
• Mon-Thurs 8:00-16:30, Fri 8:00-14:00 (flexibility on this)
• Parking available