Field Service Scheduler & Customer Experience Lead

Populus; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the United Kingdom seeks a coordinator to arrange and monitor field engineer activities. This role requires maximizing engineer utilization while focusing on exceptional customer service and meeting KPI targets. The ideal candidate will schedule maintenance visits, manage customer calls, and ensure all engineering data is compliant. Strong communication and organizational skills are essential for maintaining service efficiency.

Responsibilities

• Schedule preventative maintenance visits and reactive calls.
• Liaise with customers to maximize scheduling productivity.
• Manage subcontractors to comply with company standards.

Job description

A leading service provider in the United Kingdom seeks a coordinator to arrange and monitor field engineer activities. This role requires maximizing engineer utilization while focusing on exceptional customer service and meeting KPI targets. The ideal candidate will schedule maintenance visits, manage customer calls, and ensure all engineering data is compliant. Strong communication and organizational skills are essential for maintaining service efficiency.