Field Service Quality Engineer

OLYMPUS EUROPA SE & CO. KG; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global leader in medical technology is seeking a Field Service Quality Engineer to enhance service quality across its medical business. This role is flexible and can be based anywhere in the UK, requiring frequent travel. Responsibilities include steering the Field Service organization, ensuring compliance with regulatory standards, and leading audit preparations. The ideal candidate will possess strong problem-solving skills, excellent communication, and knowledge of ISO standards. Competitive salary, generous leave, and numerous benefits are offered.

Benefits

Annual health check funded by the company

Private medical cover

Generous annual leave entitlement

Comprehensive company pension scheme

Discounted gym and wellness memberships

Employee Assistance Program

Qualifications

• Must be able to meet deadlines and work within agreed budgets.
• Ability to present information in a structured and balanced manner.
• Strong numerical and analytical capability to understand behavioural trends.

Responsibilities

• Steer the Field Service organisation to be more effective and customer focused.
• Implement all applicable regulatory and quality requirements.
• Lead audit operations for ISO and TSGG audits.

Skills

Problem solving

Communication skills

Analytical capability

Knowledge of ISO 13485/9001 standards

Proactive attitude

Ability to work with minimal supervision

Job description

Field Service Quality Engineer

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Chief Manufacturing and Supply Officer

Olympus are a global leader in the medical device and technology industry, for more than 100 years Olympus has focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe. We are hiring for a field service quality engineer to ensure we deliver the highest level of service across our medical business and sales units; this role can be based anywhere in the UK with no fixed office but will require frequent travel.

Your responsibilities

• Steer the Field Service organisation to be more effective, efficient, compliant and customer focused
• Shall implement and work to all applicable regulatory and quality requirements as stipulated within the KeyMed Quality Manual, Quality Policy, and Quality Objectives.
• Ownership of Field Service NC and CAPA processes
• Review and approval of all Field Service process and technical documentation
• Lead in Problem Solving and Continual Improvement activities
• Support Business Improvement Team and cost‑reduction processes
• Lead audit prep and be the subject matter expert for Field Service during ISO and TSGG audits
• Provide regular updates during Field Service leadership meetings
• Highly motivated, proactive and enthusiastic and able to work with minimum supervision and with the ability to meet deadlines and work within agreed budgets
• Knowledge of ISO 13485/9001 standards (preferable)
• Ability to present information in a structured and balanced manner
• Excellent communication skills with the ability to work with and present to senior stakeholders
• Strong numerical and analytical capability to understand underlying behavioural trends and to measure the results
• Can use standard applications to process, obtain and combine information
• Must be able to work as part of a cross‑divisional team.
• Patient Focus – We put patients at the heart of everything
• Integrity – We do the right thing
• Innovation – We look for new ways to make things better
• Impact – We take accountability and get things done
• Empathy – We care for one another and work together
• In addition to a competitive salary, you will receive a generous annual leave entitlement
• You will be eligible to receive private medical cover
• Comprehensive company pension scheme
• You will receive an annual health check with BUPA, funded by us
• Employee Assistance Program to support your health, mental and emotional‑wellbeing
• At our HQ, we have a subsidised staff restaurant and free parking
• Other benefits include discounted gym and wellness memberships, cashback and discounts with major UK retailers

Further information:

We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.

We warmly encourage all who wish to bring their talents to this role at Olympus, to apply.