Field Service Planner: Route & Ops Coordinator

Planteria Group; Henham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading interior landscaping firm in Henham is looking for a Field Operations Coordinator to optimise service routes and support technicians. You'll ensure timely operations, reduce customer complaints, and coordinate various projects. The ideal candidate has strong organisational skills and experience in service environments. This is a 6-month office-based contract with bonuses, learning opportunities, and 25 days of holiday.

Benefits

Quarterly company bonus

BUPA Cash plan

Learning and Development

Lunch provided

25 days holiday

Qualifications

• Experience planning, scheduling, and/or coordinating field-based teams.
• Experience in a fast-paced operational, service, or FMCG environment.
• Experience handling customer communication, complaints, or service recovery.
• Strong organisational and time management skills.

Responsibilities

• Plan and optimise daily and weekly service routes for Field Service Technicians.
• Coordinate new jobs, locations, and client mobilisations.
• Support installation and regional planning teams.
• Maintain accurate operational records and compliance documentation.

Skills

Organisational skills

Time management

Proactive mindset

Customer communication

Collaborative approach

Job description

A leading interior landscaping firm in Henham is looking for a Field Operations Coordinator to optimise service routes and support technicians. You'll ensure timely operations, reduce customer complaints, and coordinate various projects. The ideal candidate has strong organisational skills and experience in service environments. This is a 6-month office-based contract with bonuses, learning opportunities, and 25 days of holiday.