Field Service Planner (6-Month Contract)

Planteria Group; Henham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading interior landscaping firm in Henham is looking for a Field Operations Coordinator to optimise service routes and support technicians. You'll ensure timely operations, reduce customer complaints, and coordinate various projects. The ideal candidate has strong organisational skills and experience in service environments. This is a 6-month office-based contract with bonuses, learning opportunities, and 25 days of holiday.

Benefits

Quarterly company bonus

BUPA Cash plan

Learning and Development

Lunch provided

25 days holiday

Qualifications

• Experience planning, scheduling, and/or coordinating field-based teams.
• Experience in a fast-paced operational, service, or FMCG environment.
• Experience handling customer communication, complaints, or service recovery.
• Strong organisational and time management skills.

Responsibilities

• Plan and optimise daily and weekly service routes for Field Service Technicians.
• Coordinate new jobs, locations, and client mobilisations.
• Support installation and regional planning teams.
• Maintain accurate operational records and compliance documentation.

Skills

Organisational skills

Time management

Proactive mindset

Customer communication

Collaborative approach

Job description

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we’ve partnered with some of the UK’s, and now US’s most recognisable brands to bring biophilic design to life, from lush office and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 170+ employees internationally, and we’re continuing to expand. We’re now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.

Your Impact:

You’ll be at the heart of keeping our operations running smoothly, ensuring technicians are in the right place at the right time and our customers receive timely, reliable service. In this role, you’ll coordinate daily schedules, support regional planning, and help mobilise new projects, all while working closely with the Customer Experience team maintain high standards.

From planning service routes to ensuring all materials and access requirements are ready, you’ll play a key role in reducing complaints and keeping our teams and clients happy. This is a collaborative role that touches multiple departments, so your organisational skills and proactive mindset will make a real difference.

Key responsibilities:

• Plan and optimise daily and weekly service routes for 10 to 15 Field Service Technicians.
• Ensure site bookings, permits, RAMS, and access requirements are in place.
• Coordinate new jobs, locations, and client mobilisations.
• Support installation and regional planning teams with holiday and sickness cover.
• Ensure all materials and equipment are ordered and delivered on time.
• Work with Customer Experience to reduce complaints and ensure timely site attendance.
• Maintain accurate operational records, schedules, and compliance documentation.
• Adapt schedules calmly and efficiently in a fast-changing environment.
• Collaborate across teams and regions to drive continuous improvement.
• Bring innovative ideas to streamline processes and enhance service delivery.

You will be a great fit if you have:

• Experience planning, scheduling, and/or coordinating field-based teams.
• Experience in a fast-paced operational, service, or FMCG environment.
• Experience handling customer communication, complaints, or service recovery.
• Familiarity with stock, materials, or equipment planning (desirable).
• Strong organisational and time management skills.
• Ability to stay calm under pressure and manage changing priorities.
• A solutions-focused, proactive mindset.
• Collaborative approach across teams and regions.
• Commitment to continuous improvement and living company values.
• Willingness to innovate and bring forward new ideas.

At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!

If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we’d love to hear from you. If you feel that you don’t quite hit the experience, we’re after, please do apply anyway as we’re always looking for people who are looking to grow and develop us!

Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.

Way of working: This is a 6-month contract, and the role is office based, at our HQ in Henham, Bishop's Stortford.

• Quarterly company bonus and annual performance related bonus.
• BUPA Cash plan.
• Learning and Development.
• Lunch provided at our offices.
• 25 days holiday.