Field Service Manager, Dental Systems

TRS Consulting Services Limited; Sheffield; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading dental equipment supplier based in Sheffield is seeking an experienced Field Service Manager to oversee their dental service operation in the UK. The successful candidate will manage a team of Dental Service Engineers, ensuring customer satisfaction and meeting KPIs. This role requires strategic thinking and experience in service management, offering excellent career progression and a comprehensive remuneration package, including a competitive salary and benefits.

Benefits

Bonus scheme

Company car or car allowance

Contributory pension scheme

Private health cover

Industry recognized training

Qualifications

• Proven track record in service management.
• Experience with field-based engineering teams.
• Background in dental, medical, or scientific markets is advantageous.

Responsibilities

• Manage a team of field‑based Dental Service Engineers.
• Build relationships with key customers and provide excellent customer care.
• Ensure delivery of KPIs and financial targets.
• Drive growth of service revenues throughout the UK operation.

Skills

Service management

Team leadership

Customer relationship management

KPI management

Strategic thinking

Job description

Field Service Manager

Dental Equipment

Sheffield & South Yorkshire

£50K - £55K + Bonus + Car + Excellent Benefits + Package Genuine Opportunities for Career Progression

Overview

An excellent opportunity for a Field Service Manager, Service Delivery Manager, Team Leader, Service Supervisor or Technical Support Manager with a background managing technical teams of Field Service Engineers or Technical support Engineers to join a well‑respected supplier of dental equipment, offering excellent career development and opportunities for career progression.

The client is a well‑respected supplier of dental equipment, part of a larger global medical devices organisation, with thousands of employees operating in numerous countries worldwide. As a truly global manufacturing organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success.

Role

This market leader now seeks to recruit a commercially astute Field Service Manager to oversee their dental service operation in the UK. The successful applicant will be responsible for:

• Managing a team of field‑based Dental Service Engineers
• Building and nurturing relationships with key customers, regularly attending meetings and providing customer care
• Ensuring the delivery of KPIs, including resource utilisation, PPM delivery, team and customer satisfaction and financial delivery within set budgets
• Driving growth and development of all service revenues throughout their operation in the UK

Background

Strategic thinkers with a proven track record in service management, you will bring with you the necessary commercial skills and business flair required to succeed in this demanding and exciting role. Utilizing this organisation’s excellent reputation for providing quality products and its “brand‑leading” status, you will foster key relationships with customers, support and motivate your team of Dental Service Engineers, look to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest cutting‑edge solutions in medical systems technology.

While experience in the dental, medical, laboratory or scientific market sectors would hold significant advantages, applications are welcome from individuals from a wide range of high‑value capital equipment backgrounds and industry sectors. The key requirement is a successful track record in the growth of a service‑based operation or organisation.

Benefits

In return for your endeavour, the successful applicant will benefit from first‑class industry recognised training and a comprehensive remuneration package, including a competitive basic salary, bonus scheme, generous company car or car allowance scheme, contributory pension scheme and private health cover.