Field Service Manager

TRS Consulting Services Limited; Caulcott; On-site; GBP 60,000 - 70,000; Full time

Job summary

A global technology company is looking for an experienced Field Service Manager to oversee a team of Field Service Engineers. The candidate should have a background in managing high-value capital equipment services and possess strong commercial skills. Responsibilities include fostering customer relationships, achieving KPIs, and motivating the team to improve service delivery. A competitive salary and excellent benefits package are offered, along with a focus on innovation and customer service.

Benefits

Car / Car Allowance

Pension

Healthcare

Excellent Benefits Package

Qualifications

• Experience as a Field Service Manager or similar role.
• Ability to manage and motivate a team of Field Service Engineers.
• Skills to develop new revenue streams.

Responsibilities

• Manage a team of Field Service Engineers.
• Build and nurture relationships with key customers.
• Ensure delivery of KPIs and financial targets.

Skills

Experience in capital equipment

Commercial skills

Customer relationship management

Team leadership

Job description

Field Service Manager, Imaging Systems

Bedford, Biggleswade, St Neots, Sandy and Flitwick

• Basic Salary £60,000 to £70,000
• Car / Car Allowance
• Pension
• Healthcare
• Excellent Benefits Package

An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from any high value capital equipment sector to join a global technology giant in the Imaging Systems marketplace.

The Company

• Well respected supplier of sophisticated imaging systems
• Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries
• Their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader
• At the core of their business lie product innovation, excellent customer service and good people

The Role

• Managing a team of Field Service Engineers
• Building and nurturing all relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring the delivery of KPI's set out in SLA's, including resource utilisation, PPM delivery, team and customer satisfaction
• Financial delivery within set budgets

Your Background

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from any high technology capital equipment sector, including laboratory, medical, security, print press and printing, defence and radar, and all other high-value capital equipment sectors
• Commercial skills and business flair
• The ability to foster key relationships with customers
• The skills required to support and motivate your team of field service engineers, looking to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in systems technology

This vacancy is being advertised by TRS Consulting Services Limited. The services advertised by TRS Consulting Services Limited are those of an employment agency and / or employment business