Field Service Engineers

Electronics For Imaging, Inc.; Aylesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital imaging solutions provider in Aylesbury is seeking a Field Engineer to provide technical support for customers, perform installations, and deliver training on advanced digital printing technology. Candidates should have a technical qualification and at least 3 years of relevant experience. A competitive salary and a strong benefits package will be offered, including ongoing training and a supportive work environment.

Benefits

Competitive salary and car allowance

Good benefit package including PMI

Ongoing training and professional development

Qualifications

• Minimum 3 years’ experience in a field engineering role servicing complex electro-mechanical equipment.
• Solid understanding of inkjet printing technology and materials used in digital printing.
• Self-motivated and able to manage a large service territory.

Responsibilities

• Provide end-to-end technical support for customers.
• Perform onsite installations and maintenance.
• Deliver operator training for customers.

Skills

Technical qualification or equivalent experience

Customer management skills

Communication skills

Mechanical aptitude

Troubleshooting skills

Fluent English

Education

Technical qualification

Tools

Microsoft Windows

Linux

Job description

Responsibilities

• Provide end-to-end technical support for EFI customers in the assigned region.
• Perform onsite installations, system maintenance, troubleshooting, and repairs.
• Support trade shows and customer demonstrations, including printer setup, calibration, operation, and breakdown.
• Deliver end‑user operator training and ensure customers are confident in product use.
• Collaborate with our global R&D and technical teams, providing feedback on field performance and customer experience.
• Maintain EFI standards and act as a professional ambassador for the brand at all times.
• Ability and willingness to travel extensively within the region, often at short notice (approx. 20% overnight stays).

Qualifications

• Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology.
• Minimum 3 years’ experience in a field engineering role servicing complex electro‑mechanical equipment.
• Strong customer management and communication skills, with a commitment to excellent service delivery.
• Solid understanding of inkjet printing technology, RIP and colour theory, and materials/chemicals used in digital printing.
• Confident using and troubleshooting Microsoft Windows and Linux operating systems.
• Self‑motivated and able to independently manage a large service territory, including EFI assets (parts, tools, information).
• Demonstrated mechanical aptitude, including use of precision alignment tools and tolerances of 0.001".
• Fluent English required (written and spoken).

Company Overview

Electronics For Imaging (EFI) is the global leader in digital imaging and print management solutions for commercial and industrial printing. We're passionate about innovation, quality, and customer success - and we're looking for people who share that drive.

Benefits

• Competitive salary and car allowance.
• Good benefit package including PMI, enhanced pension and family leave, Salary Sacrifice schemes and more.
• Opportunity to work with industry‑leading digital printing technology.
• Supportive, collaborative environment within a global organisation.
• Ongoing training and professional development.