Field Service Engineer

Halma Plc; Bracknell; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology company specializing in safety and detection is seeking an Electronics Field Service Engineer. The role involves maintaining, repairing, and commissioning gas detection equipment. Preferred qualifications include an HNC/HND in electronics or electrical field, along with excellent customer communication skills. Offering a competitive salary of £41,000 plus benefits including overtime, company van, and generous pension scheme.

Benefits

Company Van & Credit Card

Generous company pension (up to 10.5% matched)

Health cash plan (Medicash)

25 days holiday

Birthday off (after 1 year of service)

Qualifications

• Experience in Field Service Engineering is an advantage but not necessary.
• Capacity to engage in physically demanding tasks and occasional confined space access.
• Possession of a full UK driving license is essential.

Responsibilities

• Servicing and calibrating electronic gas detection equipment.
• Providing customer user training when required.
• Maintaining accurate service reports and scheduling jobs efficiently.

Skills

Excellent customer communication skills

Experience in electronic equipment service

Troubleshoot/repair skills

Commissioning experience

Education

HNC / HND in electronics/electrical field

Tools

Access equipment

Job description

As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customers sites to perform proactive maintenance, repairs and commissioning of our products. Your main duties will include:

Responsibilities

• Servicing, calibrating and repairing electronic gas detection equipment to the relevant standards.
• Ensure all serviced products are tested and left fully operational and - demonstrated to the site responsible person (recorded as such on-service paperwork).
• Support other team members on jobs that require multiple engineers.
• Provide customer 'user training' when required - once experienced.
• Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers' requirements.
• Ensure service reports are completed accurately and submit them for processing on time.
• Complete RAM's and POWRA's when required (training given).
• Responsible for van stock holding and calibration gas holding, ensuring that it is appropriate for the customer base in your region, and that 'life critical' components are cycled regularly to ensure we can offer a first-time fix where possible.
• Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is 'up to date' and operational.
• Cover a geographical area based from the Slough Area - Maidenhead / Bracknell / Hounslow (required) and other areas to cover 2-man jobs.

  Crowcon Detection Instruments Ltd. is looking to recruit to the Field Service department an Electronics Field Service Engineer to maintain, repair and commission gas detection equipment. No previous experience in Gas detection products is necessary as full product training will be provided. The successful candidate will need to live in the Darlington area to primarily cover customer in and around that area., HNC / HND in an electronics/electrical field or equivalent technical qualification preferred. Crowcon will provide full product training.

Qualifications

• Previous Field Service Engineering experience would be an advantage, but not necessary.
• Experience in electronic equipment service, troubleshoot/repair.
• Commissioning and/or installation experience desirable.
• Excellent customer communication skills in both writing and verbal.
• Full UK driving license essential.
• Confined Space, IPAF and Safety Passport is preferable, but full training provided.
• The role can be physically demanding when using access equipment and when occasionally accessing confined spaces.

Personal Attributes

• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in business / internal politics.
• You are curious and disrupt the status quo.

Company Values

• Do the right thing
• Collaborate and support each other
• Always do your best
• Try new things
• Be yourself

Offers and Benefits

• Electronics Field Service Engineer - Based Slough Area - Maidenhead / Bracknell / Hounslow - £41,000 starting salary plus overtime package, Paid Overtime 1.5 x hourly rate, double time on Sundays authorised when there is a requirement.
• 37.5 hour week contractually
• Travel Time included in paid working hours.
• Company Van & Credit Card
• Generous company pension (up to 10.5% matched)
• Company shares
• Health cash plan (Medicash)
• Eyecare scheme (with Specsavers)
• Corporate life insurance
• 25 days holiday
• Birthday off (after 1 year of service)
• Optional 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave.
• Employee assistance programme
• Learning and development opportunities
• Salary sacrifice car leasing