Field Service Engineer - Road Machinery

SMT GB; Maidstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading machinery service company is seeking a Field Service Engineer to provide service and repair for road construction equipment across East Anglia and the South Coast. Candidates should have a formal engineering qualification and relevant experience in heavy construction plant maintenance. This position offers a competitive benefits package, including a pension scheme and extensive annual leave.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Healthshield - Cashplan for all employees

Company events

Qualifications

• Relevant experience in repair and maintenance of heavy construction plant.
• Proven technical competence on diesel engines, hydraulics, and electrics.
• Ability to understand technical literature.

Responsibilities

• Service and repair Dynapac and Volvo road construction equipment.
• Complete electronic reports and timesheets in real time.
• Promote aftermarket solutions and seek additional service revenue.

Skills

Mechanical problem identification

Diagnostic and troubleshooting skills

Communication with colleagues and customers

Attention to detail

Education

Formal engineering qualification in Plant Maintenance or related discipline

Job description

We are looking for a Field Service Engineer - Road Machinery. This role will be part of a team of engineers covering East Anglia - South East, South West and South Coast. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.

What You Will Be Doing

• Service and repair Dynapac and Volvo road construction equipment, or other miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in 'real time' providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Be able to work overtime as and when required and honour reasonable call out requests.
• Attend any relevant product or systems training courses.

Qualifications

• A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
• Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
• Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
• Ability to communicate efficiently with colleagues, management and customers.
• Work with a cost conscious mindset to ensure maximum profitability.
• Ability to problem solve and high level of diagnostic skills.
• Confident using computer systems and Outlook.
• High levels of attention to detail.
• Conscientious in all aspects of the job.
• Highly responsible, reliable, honest and trustworthy.
• Ability to understand technical literature/systems.

Desirable

• Experience of Welding and Fabrication.

What We Offer You

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events