Field Service Engineer Level 3

Smiths Group; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global technology company is seeking a Field Service Engineer in the Bristol area. This role involves supporting high-profile clients while maintaining market-leading technology used in the detection of narcotics and explosives. Ideal candidates will have experience in troubleshooting and field repair of mechanical and electronic systems. Extensive product training, excellent communication skills, and a commitment to safety are essential. Strong candidates will be based within an hour's commute to Bristol Airport and have an associated degree or equivalent technical training.

Qualifications

• Must live within 1hr commute of Bristol Airport.
• Experience with mechanical and Air-conditioning Systems desirable.
• Experience in troubleshooting field repair or technical support activities centered on Electrical and Mechanical systems.

Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections maintenance repair work and submits paperwork in a timely basis.

Skills

MobileIron

Robotics

Field Service

Mechanical Knowledge

IP Networking

Troubleshooting

Education

Associated degree ONC HNC or equivalent technical training

Tools

MS Office Suite

Metrology tools

Job description

Are you ready to take your career to new heights while making a real difference in the world Our service department is looking for a dynamic Field Service Engineer to support high-profile clients including Bristol Airport across the South West region.

In this role you’ll work with our market-leading technology that plays a crucial part in preventing the illegal trafficking of narcotics, weapons, explosives and harmful chemicals. Every day you’ll contribute to creating a safer environment for communities around the globe.

We’re committed to your success offering extensive product training and outstanding career growth opportunities. If you’re passionate about technology and driven to make a positive impact we want to hear from you!

As a highly developed Field Service Engineer this individual has had broad experience and training in the support of one or more products in non-intrusive detection field.

This individual must be team oriented and flexible and actively seek to share information and assist his peers. Possesses advanced electromechanical product training including technical and operator training and is could conduct an operator level training to end users.

Possesses solid communication skills both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Must be able to be cross trained on all products in the company’s product portfolio and service them at customer sites across the UK.

Must have willingness to work on special projects some of high visibility. Looks for common‑mode problem occurrences and seeks to resolve both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & PowerPoint) to provide clear concise information summaries as needed.

Troubleshoots services installs (deploys) and repairs Automated Tray Systems, Explosive Detection Systems & CT/Xray equipment at customer sites.

Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Must be able to travel extensively and when not on travel the individual will provide technical assistance to the field service community. Conducts follow‑up calls with the customer to check system status.

Please note due to the level of security clearance required we can only consider applicants that have lived and worked in the UK for a minimum of 5 years.

Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections maintenance repair work and submits paperwork in a timely basis
• Order install and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.Ensures that tools and test equipment are properly maintained and calibrated
• Assess product / equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys pilot program service activities attend meetings champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s products.
• Maintains clear and concise business communication proficiency both oral and written.
• Establishes and maintains a close relationship with senior level FSEs and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel overtime and work hours outside of Monday - Friday may be required.
• Comply with and ensure department compliance with Company health safety and environmental policies.
• Other duties as required

Qualifications

• Must live within 1hr commute of Bristol Airport.
• Associated degree ONC HNC or equivalent technical training or related experience is required.
• Equivalence achieved through comparative work and life experience is acceptable.
• Experience with mechanical and Air‑conditioning Systems desirable
• Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.
• Use of metrology and handheld tools
• Experience in troubleshooting field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable
• Has a working knowledge of PC applications (MS Applications SAP and Reporting tools) to provide clear concise information summaries as required.

Additional Information

To find out more about life at Smiths Detection check out our LinkedIn and follow our story

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Remote Work: No

Employment Type: Full-time

Experience: years

Vacancy: 1