Field Service Engineer - IT Desktop and Printer Support

A&O IT Group; Colchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services company based in the UK is seeking a Field Engineer to provide support for printers, laptops, and desktops. The ideal candidate will have proven experience in repairing hardware and delivering desk side support in Windows environments. A full UK driver’s license and the ability to work variable hours are required. This role offers a company vehicle, a fuel card, and a rolling 6-month contract. Strong communication skills and customer service experience are essential.

Benefits

Company vehicle

Fuel card

Qualifications

• Proven experience as a printer and MFP engineer, including repair to board level.
• Flexibility to work variable start and finish times depending on business needs.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with precision.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support for connectivity issues.
• Maintain accurate records of work and parts in service systems.
• Ensure excellent customer service and communication.

Skills

Printer and MFP engineering experience

Repair laptops and desktops to board level

Desk side support for Windows environments

Hands-and-feet network support experience

Strong problem-solving skills

Excellent communication skills

Job description

Chelmsford/Colchester and surrounding areafield based role.

Company vehicle and fuel card provided.

6 month rolling contract

Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with accuracy and efficiency.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
• Maintain accurate records of work completed, parts used, and updates in service systems.
• Ensure excellent customer service and communication at all times.
• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions that would preclude gaining UK Security Clearance (SC).
• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
• Hands-on experience providing desk side support (L1) for Windows environments.
• Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer-facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
• Experience working in field service roles covering multiple customer sites.

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.