Field Service Engineer / Assistive Technology / Domestic Healthcare

Bon Associates Limited; Kingston upon Thames; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading assistive healthcare company in the UK seeks a Field Service Engineer to maintain assistive solutions for disabled clients. Responsibilities include installation, servicing, and providing empathetic customer service. Ideal candidates will have experience or a plumbing background along with strong customer service skills. The role offers a salary of up to £35k plus benefits.

Benefits

Fully expensed vehicle

Daily lunch allowance

Excellent corporate benefits

Qualifications

• Experience as a Field Service Engineer or Field Maintenance Engineer.
• Knowledge of Plumbing; industry experience with adaptive toilets is desirable.
• Strong customer service skills and professional appearance.

Responsibilities

• Maintain, install, commission and service assistive toileting, bathing and showering solutions.
• Provide high-quality customer service in a sensitive, empathetic manner.
• Manage service and maintenance visits across specified areas.

Skills

Customer service skills

Proactive approach

Plumbing knowledge

Job description

Overview

Field Service Engineer / Assistive Toileting, Bathing, Showering solutions / Wet Rooms. Location: Slough, Heathrow, M4 Corridor into West London. Salary: Up to £35k basic salary DOE + (PRP) profit related pay + fully expensed vehicle + daily lunch allowance + excellent corporate benefits.

Our client is a market leader in providing quality, innovative assistive healthcare products which create a better and more dignified life for people with disabilities and in turn a better working environment for those who help and assist them. They manufacture toileting, bathing and showering solutions developed specifically for disabled people and provide advice, installation, commissioning and service and maintenance. Due to planned expansion, they are looking for an experienced Field Service Engineer to maintain these facilities which are mainly installed in domestic premises for either elderly or disabled clients.

You are ideally based in or around the Slough or near the West of London (Ealing, Richmond, Twickenham, Kingston upon Thames etc.) with access to the M4 Corridor in order to cover this and the nearby surrounding areas. It would be useful for the candidate to have direct industry experience of adaptive toilets, bathing and showers. However, if you are a competent Field Service Engineer / Field Maintenance Engineer with sound knowledge of Plumbing or have a Plumbing background, this role would equally suit. Excellent customer service skills, being clean & tidy and having an impeccable sympathetic manner, given the emotive environment, are an absolute must. If you want to be part of this fantastic company and feel you have the attributes to forward your career with a market leading, ethical and quality focused organisation then please forward your CV for the attention of Yoen van Velzen.

Responsibilities

• Maintain, install, commission and service assistive toileting, bathing and showering solutions installed in domestic premises for elderly or disabled clients.
• Provide high-quality customer service in a sensitive, empathetic manner within emotive environments.
• Manage service and maintenance visits across Slough, Heathrow and M4 Corridor / West London areas.
• Collaborate with clients and care professionals to assess needs and ensure compliant, safe operation of equipment.

Qualifications

• Experience as a Field Service Engineer or Field Maintenance Engineer with knowledge of Plumbing; direct industry experience with adaptive toilets, bathing and showers is desirable.
• Strong customer service skills, professional appearance, and ability to work independently with a proactive approach.
• Willingness to travel across the specified coverage area and manage flexible scheduling.

Benefits

Salary up to £35k basic (DOE) plus PRP, fully expensed vehicle, daily lunch allowance and excellent corporate benefits.