Field Service Engineer

Evertz Microsystems Ltd; Winnersh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading broadcast technology company in Winnersh seeks a technical support engineer. This role involves providing technical assistance to clients in the UK and Europe, troubleshooting issues, and delivering training. Ideal candidates will have a degree in Engineering and strong communication skills, with a passion for technology. Experience in the broadcast industry is a plus.

Qualifications

• Education in Engineering or related technology.
• 1-2 years' experience in broadcast/post-production products.
• Strong desire to assist customers.

Responsibilities

• Provide technical direction regarding issues and upgrades.
• Troubleshoot customer issues to determine root cause.
• Install systems at customer sites and deliver training.

Skills

Technical support

Problem-solving

Communication skills

Multitasking

Linux OS

Networking

Education

Degree in Electrical/Electronic/Computer Engineering

Tools

Server Hardware

Job description

Overview

This is a customer focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe. We are looking for a keen and enthusiastic engineer/technician with a strong interest in the broadcast or professional AV environments at a technical level.

Responsibilities

• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer's product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer "feature requests" to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer\'s products
• Install product(s) or systems at customer sites and deliver training to customers in-house or abroad

Qualifications

• An education in Electrical, Electronic, Networking or Computer Electronics Engineering or technology
• Direct experience with Server Hardware, Linux OS and Network setup is an asset
• Similar experience will be considered an asset
• Unparalleled desire to help the customer and deliver service excellence
• Passion for technology and learning new software and hardware products
• Strong verbal and written communication skills
• Self-driven with a desire to add value to an energetic team
• Problem-solving ability and able to react to changing situations
• Ability to multi-task in a fast-paced environment
• Must be eligible for international travel and be able to work alone with little or no supervision
• 1-2 years' experience working with broadcast/post-production products would be an asset
• Must have a valid driver's license

About the company

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.