Field Service Engineer

Forel UK @ Ireland; Tyseley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading glass processing company is seeking a Field Service Engineer to support installations and maintenance of cutting-edge glass machinery across the UK and Ireland. The ideal candidate will have a strong engineering background with experience in electrical and mechanical systems, and must possess a full UK driving license. This role offers competitive salary, company car, healthcare plan, and comprehensive training opportunities.

Benefits

Competitive salary

Company car

Bupa healthcare plan

23 days annual leave

Company pension scheme

Training and development opportunities

Qualifications

• Experience with electrical, mechanical, pneumatic, and hydraulic systems.
• Familiarity with PLC and servo-controlled systems.
• Flexibility to travel regularly, including overnight stays.

Responsibilities

• Install, commission, and service glass machinery at customer sites.
• Perform maintenance, diagnostics, and repairs to minimize downtime.
• Deliver professional customer support to ensure satisfaction.

Skills

Multi-skilled engineering

Fault-finding abilities

Customer-focused communication

Ability to interpret technical diagrams

Education

HNC/HND in engineering discipline

Job description

Overview

Forel UK and Ireland Ltd is seeking a highly motivated and technically skilled Field Service Engineer to join our expanding team. This is an exciting opportunity for an individual with a strong engineering background to work with cutting-edge glass processing machinery across the UK, Ireland, and overseas.

Responsibilities

• Install, commission, and service Forel glass machinery at customer sites across the UK, Ireland, and overseas.
• Perform scheduled and emergency maintenance, diagnostics, and repairs of machinery to minimise customer downtime.
• Interpret and work from electrical wiring, pneumatic, and hydraulic diagrams.
• Troubleshoot and resolve faults on complex PLC and servo-controlled systems.
• Deliver professional customer support and ensure high levels of customer satisfaction.
• Provide technical assistance and training to customers and colleagues as required.
• Liaise with sister companies in Italy, Germany, and the USA to ensure service consistency and efficiency.
• Complete service documentation accurately and submit timely reports.
• Maintain company-provided equipment, vehicle, and tools in good working order.
• Represent the company in a professional manner at all times.

Key Requirements

• HNC/HND or equivalent in an engineering discipline (electrical, mechanical, or mechatronics preferred)
• Proven experience with multi-skilled engineering (electrical, mechanical, pneumatic, and hydraulic systems)
• Strong fault-finding and problem-solving abilities
• Familiarity with PLC and servo-controlled systems
• Excellent verbal and written communication skills, with a customer-focused approach
• Ability to read and interpret complex technical diagrams
• A proactive “can-do” attitude with a willingness to work independently or as part of a team
• Flexibility to travel regularly, including staying away from home and overseas trips
• Full UK clean driving license is essential
• Knowledge of the Italian language is advantageous but not essential

What We Offer

• Competitive salary (commensurate with experience)
• Company car for business and personal use
• Bupa healthcare plan
• 23 days annual leave, plus paid bank holidays
• Company pension scheme
• Company-provided mobile phone
• Full in-house and external training and development opportunities
• The chance to work with a globally respected brand and cutting-edge technology

About Forel UK and Ireland Ltd

Forel UK and Ireland Ltd is part of the globally recognised Forel Group, specialising in the manufacturing and servicing of high-end glass processing machinery. With locations in Italy, Germany, and the USA, we pride ourselves on innovation, quality, and customer service. As demand grows, we are expanding our UK-based team to maintain and support our growing client base.

How to Apply

If you're ready to join a forward-thinking engineering team and make a real impact in the glass processing industry, please submit your CV and a short cover letter outlining your suitability for the role to