Field Service Engineer

Wallace Hind Selection LTD; Preston; On-site; GBP 52,000 - 56,000; Full time

Job summary

A leading technical solutions provider in the UK is seeking a Technical Service Engineer to serve the North-West region. The role involves managing customer relationships, performing diagnostics, and providing on-site support for robotics solutions in the pharmaceutical and biotechnology industries. Ideal candidates will have a strong technical background, excellent customer service skills, and will receive extensive training. Benefits include a competitive salary, performance bonuses, and diverse working conditions.

Benefits

Monthly on-call allowance

Company pension scheme

25 days annual holiday

Private healthcare

Life assurance

Qualifications

• Experience in industries like Life Sciences, Medical Equipment, or Robotics.
• Capacity to lift and manage physical tasks (up to 50 pounds).
• Past roles in technical services, support, or engineering.

Responsibilities

• Serve as the main Field Service Engineer for customer sites.
• Perform remote support and diagnostics.
• Manage service escalations and ensure maintenance schedules.

Skills

Technical background in electrical, mechanical, or IT

Strong customer-centric skills

Creative problem-solving

Experience with Microsoft 365 and SQL databases

Knowledge of Beckhoff Twin CAT and Remote Desktop Protocols

Education

Technical Degree, HNC, or equivalent experience

Tools

D365 Service Reports

Remote Desktop Protocols

Job description

Are you a Technical or Scientific Service Engineer looking to concentrate your work within the North-West region? Are you looking to do local site-based customer-facing work, while keeping an element of variety? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state-of-the-art robotics solutions within the pharmaceutical and biotechnology markets.

Salary

Basic salary: £52,000 - £56,000

Benefits

• Monthly £150 On-Call Allowance + £120 for additional call out
• Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%)
• Performance Bonus
• 25 Days Annual Holiday (Plus Statutory Days)
• Group Income Protection Scheme
• Private Health care including Optical & Dental
• Life Assurance etc.

Location

North-West

Commutable Locations

Liverpool, Stockport, Manchester, Wigan, Oldham, Warrington, Knutsford, Altrincham, Wilmslow, Widnes, Lymm, Rochdale, Bolton, Southport, Birkenhead,

Job Description

You will be our main Field Service Engineer for the Liverpool area, responsible for customers in Liverpool and share responsibility of customer in Stockport. Frequent travel outside of this area will also be required from time to time, occasionally spending time away (one night away per week on average). We will train you extensively from Day 1, on our products, systems, IT, procedures, applications, and customers. This is an on-site role, immersing yourself with key customers, their visions, needs and aspirations.

Key Responsibilities

• Become the service subject Matter Expert for our customers.
• Perform remote support and diagnostics.
• Manage the escalation flow to ensure timely customer follow-up until issue is resolved.
• Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete.
• Identify / forecast spare parts requirements.
• Utilise D365 Service Reports, RMAs & monthly KPI reports.
• Handle all service calls timely and professionally.
• Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
• Provide 24/7 remote and on-site service on a rotating model.

Person Specification

• Technical background (electrical, mechanical, IT), within complex machinery, in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar).
• Either a technical Degree, HNC, HND, or time-served professional experience equivalent.
• Strong customer-centric / customer-facing pedigree.
• Creative problem-solving mindset, driven by the motivation to assist customers, sales & service personnel, to overcome obstacles and challenges.
• Experience of Microsoft 365 or equivalent, Active directory, and SQL databases (we provide relevant training).
• Experience of IP addressing, Remote Desktop Protocols, & Driver Support.
• Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading.
• Capability of working reliably / resiliently.

NB : This job requires exerting up to 50 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Our Company

We are the fastest-growing division of a multinational branded R&D manufacturing Group. Our division has over 80 staff, across 12 countries. For the past 75 years we have innovatively developed, pioneered, built and created customer‑led product solutions within the fields of Life Sciences, Medical Devices, Robotics, and Automation. We are culturally diverse, with a cooperative, down‑to‑earth environment. Not only do we offer a motivating working style, but also modern working conditions backed by a commitment to training and personal advancement.

Prospects

This position offers unrivalled training and development. This is an area where we deliver many resources, aiming to keep your skills fresh, and at the leading edge. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Technical Service Engineer, Technical Support Engineer - Robotics, Automation, Pharmaceutical, Life Sciences, Medical, Biotechnology, Medical Devices, Mining, Heavy Engineering, Scientific Instruments.

INTERESTED? Please click apply. You will receive an acknowledgment of your application.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: JK18345, Wallace Hind Selection