Field Service Engineer

Abbott; Nottingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global healthcare company is seeking a Field Service Engineer based in Nottingham. This role involves on-site installations, maintenance, and troubleshooting of molecular instrumentation while providing top-notch customer service. With a focus on client experience and collaboration with commercial teams, ideal candidates should possess strong problem-solving abilities and a diploma. Competitive compensation and a comprehensive benefits package are offered.

Benefits

Competitive salary

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Strong scientific mindset and autonomy.
• Excellent communication abilities.

Responsibilities

• Installation and implementation of new systems.
• Performing preventative maintenance interventions.
• Troubleshoot Application and Instrumentation by telephone and on site.
• Providing on‑site customer support for training.
• Close cooperation with Application Support Specialists.
• Providing primary service and support to defined territory.

Skills

Problem solving skills

Customer service skills

Active listening

Education

Diploma/College degree

Job description

JOB DESCRIPTION

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

We have an exciting opportunity for a Field Service Engineer to join the team.

This position manages North UK; the ideal candidate will be located in Nottingham. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

As the Field Service Engineer, you will provide Abbott Molecular clients with a best‑in‑class customer experience. Responsible for on‑site systems and instrument installations, maintenance and for solving hardware and software issues. Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.

What You’ll Do

• Installation and implementation of new systems in current and new customers sites.
• Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
• Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
• Providing on‑site customer support for software and hardware upgrade training.
• Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
• Providing primary service and support to the defined territory and back‑up service support outside of assigned territory as needed.

Required Qualifications and Experience

• Scientific mindset, strong problem solving skills, autonomy and resourcefulness.
• Excellent customer service and communication skills.
• Active listening abilities.
• Diploma/College degree.

What We Offer

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

Job Family

Field Services

Division

AMD Molecular

Location

United Kingdom > Maidenhead: Remote

Additional Locations

None

Work Shift

Standard

Travel

Yes, 75 % of the Time

Medical Surveillance

Not Applicable

Significant Work Activities

Driving a personal auto or company car or truck, or a powered piece of material handling equipment