Field Service Engineer

Meridian Business Support; Northampton; On-site; GBP 30,000 - 36,000; Full time

Job summary

A reputable recruitment agency is hiring a Field Service Engineer in Northampton. This role focuses on servicing and maintaining personal safety equipment and gas detection systems. Ideal candidates will have at least 2 years of engineering experience, particularly in the safety equipment industry. This opportunity offers a competitive salary up to £36k, flexible working hours, and a comprehensive benefits package, making it an excellent career move in a growing company.

Benefits

Health Cash Plan

Employee Assistance Programme

Life Assurance

Workplace Pension Scheme

Generous holiday allowance

Qualifications

• Minimum of 2 years’ engineering experience in a relevant field like safety equipment.
• Knowledge of gas detection systems or SCBA equipment is a plus.
• Demonstrated fault-finding and decision-making skills.

Responsibilities

• Service and maintain personal safety equipment and gas detection systems.
• Commission new gas detection systems.
• Build trust-based client relationships.
• Ensure customer satisfaction and update CRM.
• Provide data for management reporting.

Skills

Excellent customer service

Strong interpersonal skills

Capable of working independently

Strong time management

Competent in using IT systems

Job description

Why Choose This Company?

Comprehensive Training and Development: Benefit from ongoing product training, both in-house and from leading suppliers, ensuring you stay at the forefront of industry advancements. Additionally, you will receive sales and safety training to support company objectives.

Career Progression: As the team expands, so do your career opportunities. This company is committed to fostering internal talent and promoting from within.

Competitive Compensation and Benefits: Enjoy a salary up to £36k reflective of your experience plus bonuses, along with a generous holiday allowance of 25 days per annum plus bank holidays. Additional benefits include a Health Cash Plan, Employee Assistance Programme, Life Assurance, and a Workplace Pension Scheme.

Work-Life Balance: Standard working hours are 08:30 – 17:00 Monday to Thursday and 08:00 – 16:30 on Fridays, with a flexible approach to accommodate client and business needs. NO SHIFT WORK, NO WEEKENDS!!!

Role Objective

As a Field Service Engineer, you will be instrumental in servicing and maintaining a diverse range of personal safety equipment and fixed gas detection systems. Your expertise will ensure compliance, reliability, and user confidence across client sites.

Key Responsibilities

• Service and maintenance of portable gas detectors, SCBA, Escape Breathing apparatus, and fall arrest and lifting equipment.
• Set up and commissioning of new gas detection systems.
• Building trust-based relationships with clients and identifying additional safety equipment needs.
• Ensuring customer satisfaction to drive repeat business.
• Completing all relevant paperwork and updating the CRM database.
• Providing vital data for management reporting and supporting the workshop as needed.

The Ideal Candidate

Experience

• Minimum of 2 years’ proven engineering experience as a Field Service Engineer or a Static Engineer/Technician, ideally within the safety equipment industry.
• Background in utilities, engineering, or construction sectors preferred.
• Knowledge of fixed gas detection systems, SCBA equipment or lifting equipment is desirable.
• Demonstrated experience in fault‑finding and effective decision‑making.

Skills & Attributes

• Excellent customer service abilities with strong interpersonal skills to work with customers on their company premises.
• Capable of working independently and collaboratively within a team.
• Self‑motivated, proactive, and able to take initiative.
• Clear and confident communicator, both verbally and in writing.
• Results‑driven, dynamic, and enthusiastic.
• Strong time management and prioritisation skills, with the ability to multitask effectively.
• Positive and adaptable attitude, comfortable in a fast‑paced environment.
• Demonstrates ownership of personal development and a willingness to learn.
• Competent in using IT systems and business software.

Join a team where your skills and dedication will be valued and rewarded as a Field Service Engineer.