Field Service Engineer

Cargotec; Northallerton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global engineering company is seeking a Field Service Engineer in Northallerton to maintain and repair equipment. The role demands excellent customer service skills and technical expertise in mechanical and electrical systems. Ideal candidates are experienced multi-skilled engineers with a strong customer-focused approach. This position offers diverse challenges in a supportive environment.

Qualifications

• Proven ability to develop and manage customer relationships.
• Experienced multi-skilled Engineer with mechanical, hydraulic, or electrical operations.

Responsibilities

• Complete all service, repair, warranty and inspection jobs to high standards.
• Build strong rapport with customers and respond to enquiries.
• Troubleshoot and resolve standard technical problems.

Skills

Customer-focused approach

Problem-solving abilities

Flexibility and adaptability

Fluent English

Education

Mechanical/Electrical Engineering qualifications

Job description

Overview

Together, we keep everyday life moving to build a better tomorrow.

Hiab is seeking a Field Service Engineer to maintain, service and repair Hiab and third-party equipment. You will provide a good level of customer service through product knowledge and customer interaction.

Location: Northallerton, UK, covering North England.

Main tasks and responsibilities

• Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard
• Build strong rapport and relationships with customers, through professional behaviour and customer-focused mindset
• Respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
• Complete all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organisation’s products and service
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company\'s safety rules / procedures and with regulations and codes of practice
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events as required

What you’ll need to succeed

Ideally, you have proven ability to develop and manage customer relationships. You are a quality-oriented professional skilled in flexibility and adaptability.

Education:

• Mechanical/Electrical Engineering qualifications

Working experience:

• Experienced multi-skilled Engineer
• Experience in mechanical, hydraulic or electrical operations

Competence and skills:

• Excellent customer-focused approach, with strong problem-solving abilities
• Self-starter, who is enthusiastic and driven
• Fluent English language skills
• Driving Licence holder

You will be part of

We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?

If you are excited about this opportunity, please submit your application with your CV in English. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!