Field Service Engineer

Cytek Biosciences; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A precision life sciences company in Newcastle upon Tyne is looking for a self-motivated Field Service Engineer to join their team. The successful candidate will be responsible for installing, troubleshooting, and maintaining advanced instruments and equipment. This role requires a Bachelor's degree in Engineering or Life Sciences and at least 2 years' experience in servicing life science equipment. A commitment to service excellence and effective communication skills are essential. Willingness to travel extensively is also a must.

Qualifications

• Minimum 2 years experience in troubleshooting and repairing Life Science equipment.
• Work experience with electrical or mechanical equipment preferred.
• Basic understanding of biology related to flow cytometry required.

Responsibilities

• Install, troubleshoot, and maintain Cytek instruments and equipment.
• Manage customer needs while executing excellent service delivery.
• Complete all business-related transactions with high accuracy.

Skills

Troubleshooting and repairing Life Science equipment

Professional communication

Customer service excellence

Microsoft Office Suite proficiency

Education

Bachelor's degree in Engineering or Life Sciences

Job description

SUMMARY:

We're looking for self-motivated individuals to join our dedicated team of Service Engineers in the UK to provide the highest level of client service! The Field Service Engineer will be responsible for visiting customer sites to install, troubleshoot and maintain Cytek instruments and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Core responsibilities for this position include:

• Installation, troubleshooting, maintenance, upgrading and repair of flow cytometers and Cytek products with proficiency in a timely manner.
• Professionally managing technical needs of customers while delivering service excellence.
• Maintaining a regular return visit frequency, keeping complete and accurate written and oral records of practical examinations.
• Identifying customer needs and contributing to improvements in Cytek products.
• Managing the daily schedule to ensure appropriate priority is placed upon urgent customer needs, while setting customer expectations for issues of less urgency.
• Connecting with customers in a timely manner during business hours. Professionally communicating technical information to them via telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
• Completing all business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, etc. in a timely manner (usually within 48 hours) with high accuracy.
• Managing personal service spare parts inventory to ensure accuracy on a regular basis.
• Demonstrating the ability to quickly learn new technologies and develop skills in troubleshooting intra-connected complex systems.
• Other duties as assigned

REQUIREMENTS & QUALIFICATIONS:

• Bachelor's degree in Engineering, Life Sciences, and/or other technical degree, military training or experience
• 2-years experience troubleshooting and repairing Life Science equipment and/or integrated systems (software, optics, fluidics, electronics, etc.)
• Work experience with the repair or service of electrical or mechanical equipment is highly preferred.
• Previous experience in Flow Cytometry Repair is a plus, but not required
• Have a basic understanding of biology as it relates to flow cytometry
• Professional level English is a must – other European languages preferred.
• Proficiency in Microsoft Office Suite.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• This is a full-time position, with evening and weekend work required as job duties demand
• This job entails a high volume of traveling – up to 75% of the time. Individual should be able to travel on commercial airlines, train, rental/leased car to fulfill job duties
• Individual should be able to lift 12-15kgs with ease, and be able to work in a standing position for 4 hours at a time.

WHO WE ARE:

At Cytek Biosciences, we are “Reimagining Cell Analysis to Fuel Scientific Discovery.” Our teams are on a mission to advance cancer and cell biology research using a powerful cell analysis technique called full spectrum flow cytometry. We are committed to providing powerful solutions that enable scientists to obtain deep biological insights rapidly and efficiently through high quality, high parametric datasets.

Inclusion and diversity are core values at Cytek, and we place a high value on the unique perspectives and ideas that they foster. The Cytek team represents many diverse cultures, backgrounds and viewpoints. We seek to maintain high ethical standards and a culture that values honesty, integrity, and transparency in all that we do. We are committed to our employees and to the communities we serve worldwide.

Cytek solutions are used in many of the world’s most renowned pharmaceutical, academic and research institutions. We are a growing company that is always looking for energetic, educated professionals. Expand your possibilities professionally and personally, and join our team as we satisfy long unmet needs in fields of research and medical discovery!

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