Field Service Engineer

BAXI; Little London; Hybrid; GBP 37,000 - 44,000; Full time

Job summary

A leading heating solutions company in the UK is seeking a Field Service Engineer to service and repair gas boilers. You will manage your workload via appointments scheduled through a tablet and deliver top-quality customer service. Candidates must hold a domestic Gas ACS Certification and have a full driving license. The position offers a competitive salary and various benefits, including a fully stocked van and a bonus scheme.

Benefits

Bonus Scheme

Fully stocked VW Transporter van

Pension Scheme

Up to five working weeks holidays

Employee discounts

Qualifications

• Hold domestic Gas ACS Certification or equivalent.
• Full Driving License required.
• Background in servicing, repair and maintenance of gas boilers.

Responsibilities

• Visit customers' properties to carry out diagnostics and breakdowns.
• Provide excellent customer service through effective communication.
• Manage workload of daily appointments via a tablet device.
• Ensure van stock management and safety.

Skills

Customer service

Diagnostics skills

Gas boilers servicing and repair

Education

Domestic Gas ACS Certification or equivalent

Full Driving License

Job description

Overview

FIELD SERVICE ENGINEER

Location: Inner London (see specific postcodes below)

Postcodes: N/NW/W/E

What you will be doing

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis you'll be responsible for

• Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication.
• Manage your workload of daily appointments via a tablet device.
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receiving new stock which are delivered overnight and placed in their locations in the rear load space of your van.

About you

We want to make sure you're set up for success in our mission. To be successful in your application you'll need to;

• Hold domestic Gas ACS Certification or equivalent
• Full Driving License
• A background in servicing, repair and maintenance of gas boilers

What we offer

Salary: £43,673.99 plus London weighting if applicable

• Bonus Scheme
• Fully stocked VW Transporter van
• Pension Scheme
• Up to five working weeks holidays
• Option to buy extra holidays
• Employee discounts

PLEASE NOTE: Due to the nature of our work this role may require background checks; offers of employment will be dependent on obtaining the relevant level of checks.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.