Field Service Engineer

Pyramid Search; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Coventry is looking for an experienced Field Service Engineer to provide technical support for self-service devices. The position involves maintaining ATMs and kiosks across various locations, with a strong focus on customer service and autonomy. Required qualifications include hands-on technical experience, excellent communication skills, and a valid UK driving license. This role offers competitive compensation and a range of company benefits.

Benefits

Competitive salary with overtime opportunities

In-house training on new products

9% pension scheme

Life Assurance

Refer a Friend scheme

Optional Healthcare plan

Employee Assistance Programme

Qualifications

• 1+ years of experience in a relevant field such as vending or ATMs.
• Must be comfortable working autonomously and in high-pressure situations.
• Ability to attend training to ensure fulfilment of service levels.

Responsibilities

• Maintain and repair technical hardware on-site.
• Diagnose system problems and respond to hardware issues.
• Coordinate with technical resources to resolve critical situations.

Skills

Technical hands-on experience on self-service machines

Experience with Windows based software

Customer service level agreements

Good communication skills

Ability to work collaboratively

UK valid driving license

Job description

Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.

Ideally you will have at least 1 year's experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.

You will be looking after the Coventry and surrounding areas and ideally live within a radius of 10 miles, of Coventry.

As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.

You will be working independently, 'in the field', travelling to required areas on a daily basis. You will be provided with a company van, a mobile and a laptop, training, and network of support you need to work autonomously.

Key Responsibilities

• Maintain / repair technical hardware problems on customer sites, predominantly ATM's, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.
• Diagnose system problems in minimal time and repair.
• Respond to all technical hardware problems on site.
• Deal with customers in a professional manner during difficult high-pressure situations.
• Work within the times scales as set out in the Service Level Agreements (SLAs).
• Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
• Attend training classes to ensure fulfilment of Service Levels.
• Coordinate with the technical resources necessary to resolve critical customer situations.
• Liaise, coordinate with sub-contractors when needed.
• Work well independently and in a team situation.
• Make recommendations for improving our service, reliability & performance

Skills and Experience Required

• Technical hands‑on experience working on either self‑service machines, vending machines, ATM's or other such hardware is essential
• Experience of working on Windows based software is advantageous
• Previous experience in a similar customer facing environment working to achieve customer service level agreements
• A flexible approach to work and a willingness to learn new skills
• Good communication skills with ability to work collaboratively as part of a wider team across the business
• This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.
• You will also be liaising with many departments within the business, reporting back and updating situations.
• A full UK Valid Driving License is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.
• Able to work one weekend in 4. On your working weekend you are given one day's leave either side of the weekend.

Company Benefits

• Competitive Salary with regular overtime opportunity
• In house training on new product offerings
• 9% pension scheme (combined contributions)
• 2 x salary Life Assurance
• Refer a Friend scheme
• Optional Healthcare plan including retail discounts
• Employee Assistance Programme and much more!

Hours of work are 8.30am to 5.30pm. This is a super position working for an excellent organization