Field Service Engineer

GE Aerospace; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aerospace company located in the City of London is seeking an Airline Field Service Engineer to provide technical support and leadership in jet engine operations. This role involves monitoring reliability, enhancing maintenance planning, and utilizing data analytics to improve customer satisfaction. The ideal candidate will have a Bachelor's degree in Engineering and experience in airline operations. Flexible working arrangements are supported.

Benefits

Pension plan

Performance-related bonus

Private medical cover

26 days of holiday plus public holidays

Qualifications

• Bachelor's degree in Engineering or related field from an accredited institution.
• Experience with airline operations, maintenance planning, or engineering.

Responsibilities

• Lead technical direction and support for airline customers.
• Deliver innovative solutions and promote customer loyalty.
• Monitor reliability and performance of jet engine operations.
• Provide proactive maintenance recommendations based on data analytics.

Skills

Technical expertise in aircraft engine or turbomachinery equipment

Strong problem solving

Analytical skills

Oral and written communication

Education

Bachelor's degree in Engineering or a technical field

Tools

Software or data analytics

Job description

Overview

At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. Our dedicated professionals are on the front line, working directly with our customers to solve problems and ensure the highest standards of service and support. As an Airline Field Service Engineer, you will serve as the on-site technical representative for our customers, operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success in support of our customers\' fleets. You will be embedded within the customer site, delivering exceptional service and support, and may travel to support customer needs and to participate in internal conferences as part of our remote Commercial Field Service organization.

Responsibilities

• Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to customers in the operation, inspection, maintenance, and repair of assigned jet engine product lines.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations; influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence long-term maintenance planning to ensure fleet stability.
• Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
• Evaluate Maintenance Effectiveness: Review maintenance actions to identify opportunities for training and improvement.
• Apply FLIGHT DECK: Utilise FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

Qualifications

• A Bachelor\'s degree in Engineering or a technical field from an accredited university or college.
• Experience working with airline operations or maintenance/MRO planning, engineering, aviation propulsion, or related field.

Desired Characteristics

• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to inform technical decisions and provide recommendations to customers and internal stakeholders.
• Self-directed with strong problem solving, judgement, and critical thinking.
• Ability to lead and deliver results with strong project management, analytical, time management, and prioritization skills.
• Strong oral and written communication with the ability to build relations at all levels, including with customers and internal stakeholders.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits of a positive work-life balance.

Total Reward

Our flexible benefits plan, FlexChoice, gives you freedom, choice and flexibility in the way you receive benefits and the opportunity to tailor them. As a new joiner, default benefits include non-contributory Pension, performance-related bonus, Life Assurance, Group income protection, private medical cover, and 26 days of holiday plus public holidays with a flexible option to buy or sell.

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. If BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. See BPSS for details.