Field Service Engineer

BAXI; Cardiff; Hybrid; GBP 44,000; Full time

Job summary

A leading heating solutions provider in Cardiff is seeking a Field Service Engineer to provide servicing, diagnostics, and repairs for gas boilers. This role requires a Domestic Gas ACS Certification and a Full Driving License. You will manage your daily workload using a tablet and ensure excellent customer service. The position offers a competitive salary of £43,673.99, along with benefits like a fully stocked transport van and a bonus scheme. Join us and make a difference in the industry.

Benefits

Bonus Scheme

Fully stocked VW Transporter van

Pension Scheme

Up to five working weeks holidays

Option to buy extra holidays

Employee discounts

Qualifications

• Must hold Domestic Gas ACS Certification or equivalent.
• Full Driving License is required.
• Background in servicing, repair, and maintenance of gas boilers.

Responsibilities

• Conduct diagnostics and breakdown services at customer sites.
• Provide excellent customer service through effective communication.
• Manage workload of daily appointments using a tablet.

Skills

Customer Service

Diagnostics Skills

Time Management

Education

Domestic Gas ACS Certification or equivalent

Tools

Tablet Device

VW Transporter Van

Job description

FIELD SERVICE ENGINEER

Location: Cardiff

Postcodes: CF3- CF14 and CF23-CF24

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a Daily Basis Youll Be Responsible For

• Visiting customer's properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication.
• Manage your workload of daily appointments via a tablet device.
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered overnight are placed in their locations in the rear load space of your van.

About You

We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to;

• Hold domestic Gas ACS Certification or equivalent
• Full Driving License
• A background in servicing, repair and maintenance of gas boilers

What We Offer

Salary: £43,673.99

• Bonus Scheme
• Fully stocked VW Transporter van
• Pension Scheme
• Up to five working weeks holidays
• Option to buy extra holidays
• Employee discounts
• PLEASE NOTE Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Whats it like to work at Baxi UK and Ireland?

Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We’re focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.

Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.

Our established foothold in the heating manufacturing market with a well respected product portfolio, an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry.

Do you have a passion and appetite for evolution? Come and join us!