Field Service Engineer

Right Now Recruitment; Basingstoke; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A well-known recruitment agency is seeking a Field Service Engineer to join a leading amusement company. This full-time role involves installing and servicing arcade machines across various locations, ensuring they operate efficiently. Successful candidates will enjoy a structured career progression, performance bonuses, and a company vehicle for personal use. Applicants should have relevant experience in field service engineering and strong customer service skills. Join this opportunity to elevate your career in the arcade gaming industry.

Benefits

Performance-based bonus up to 7.5%

£350 attendance bonus

5% pension contribution

Excellent career progression opportunities

Company car including personal use

Qualifications

• Experience in a Field Service Engineering or Technician role, preferably in arcade or amusement.
• Strong relationship-building skills with clients.
• Flexible working hours, including weekends.

Responsibilities

• Install, maintain, and service arcade equipment at multiple locations.
• Conduct network diagnostics for maximum revenue generation.
• Perform regular preventative maintenance and ensure compliance with safety standards.
• Respond to reactive maintenance requests effectively.
• Be part of an on-call rota for out-of-hours maintenance.

Skills

Customer service skills

Problem-solving skills

Ability to manage multiple tasks

Hands-on experience

Job description

Are you passionate about the world of arcade gaming?

Right Now Group is partnering with a well‑known company in the amusement industry, known for its top‑tier arcade machines and innovative gaming solutions.

Due to continued growth, they are now looking for an Arcade Engineer to join their Field Service Engineering team. This is a fantastic opportunity for someone with experience in servicing arcade equipment or a similar field‑based engineering role.

If you are an engineer seeking a company that offers clear career progression? With a structured tier system in place for all engineers, this is the perfect opportunity to take your career to the next level.

IMPORTANT: A company vehicle will be provided - all applicants must hold a valid driver's license due to the nature of the role.

Job Title: Field Service Engineer

Weekly Hours: 40 hours (Shift pattern includes weekends and public holidays)

Salary: £28k - £34k with up to a 7.5% bonus and vehicle including personal use

Role Type: Full-Time Permanent

Location: Field-based - covering various locations across Reading, Bracknell and Basingstoke, Oxford, Swindon, Slough

Key Responsibilities

• Install, maintain, and service arcade equipment at multiple locations.
• Conduct network diagnostics and ensure machines are running smoothly for maximum revenue generation.
• Perform regular preventative maintenance and PAT testing to ensure machines meet safety standards.
• Manage and restock merchandise for select machines.
• Follow all Health & Safety regulations to ensure safe working conditions.
• Work closely with internal teams to manage parts, stock, and redemption tickets efficiently.
• Respond to reactive maintenance requests and ensure minimal downtime for machines.
• Be part of an on‑call rota for out‑of‑hours maintenance when required.
• Able to handle heavy lifting and work in confined spaces.

Desirable Experience

• Previous experience in a Field Service Engineering or Technician role, preferably within the arcade or amusement machine industry, alternatively bowling or white goods.
• Hands‑on experience with arcade equipment installation, servicing, and repair.
• Strong customer service skills and the ability to build good relationships with clients.
• A flexible approach to working hours, including weekends and public holidays.
• Problem‑solving skills and the ability to manage multiple tasks and deadlines.
• Ability to work independently as well as part of a team.

Benefits

• Performance‑based bonus up to 7.5%, increasing to 10% after your first year.
• £350 bonus for perfect attendance increasing to £500 in year 2.
• 5% pension contribution.
• Excellent career progression opportunities with a clear development path to help you grow within the company.
• Company car including personal use.