Field Service Dispatch Coordinator

Linde Material Handling Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading material handling company in England is looking for a Service Controller. The ideal candidate will excel in customer communication and have exceptional organizational skills, supporting field engineers in delivering top-notch service. Familiarity with IT systems, especially Excel and SAP, is a plus. This position requires a proactive, team-oriented individual skilled in handling customer inquiries under pressure. It offers a chance to contribute significantly to improving service delivery standards.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong decision-making and prioritization skills.
• Able to work under pressure and meet deadlines.

Responsibilities

• Handle customer calls and maintain communication standards.
• Support the engineering team to enhance customer service.
• Manage breakdown control and dispatch service engineers.

Skills

Excellent communication skills

Customer handling

IT skills (Excel)

Organizational skills

Decision-making

Team player

Tools

SAP

Job description

A leading material handling company in England is looking for a Service Controller. The ideal candidate will excel in customer communication and have exceptional organizational skills, supporting field engineers in delivering top-notch service. Familiarity with IT systems, especially Excel and SAP, is a plus. This position requires a proactive, team-oriented individual skilled in handling customer inquiries under pressure. It offers a chance to contribute significantly to improving service delivery standards.