Field Operations Support Technician - Manchester

Quadient; Wakefield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading delivery solutions company is seeking Field Support Operators to maintain and service its smart locker network across the North of England. This hands-on role involves daily travel to multiple sites for tasks like replacing consumables and performing minor repairs. Candidates should be reliable, self-motivated, and comfortable working independently. The position offers benefits such as a hybrid work model and access to global learning opportunities.

Benefits

Flexible Work

Endless Learning

Comprehensive Rewards

Caring for Wellbeing

Qualifications

• Full UK driving licence is essential.
• Able to work independently and manage time effectively.
• Physically fit – capable of lifting up to 20kg and working outdoors.

Responsibilities

• Visit assigned parcel locker locations daily on scheduled routes.
• Replace consumables such as thermal printer rolls.
• Conduct routine operational checks and cleanliness audits.

Skills

Attention to detail

Time management

Basic DIY skills

Tools

Smartphone

Light power tools

Job description

Overview

At Parcel Pending by Quadient, we are revolutionizing how parcels are delivered and received. As a global leader in smart locker solutions, we enable businesses and communities to manage deliveries and returns with convenience, security, and efficiency. Our network includes nearly 18,000 locker locations worldwide, processing over 75 million packages annually. We value collaboration, sustainability, and operational excellence in a diverse, forward-thinking environment.

Quadient is seeking to hire two Field Support Operators to support the maintenance and servicing of our Parcel Pending smart locker network. This is a field-based role involving daily travel to locker sites across the North of the UK, specifically the Manchester area. You will replace consumables, perform visual checks, carry out minor repairs, and maintain a high standard of cleanliness and presentation at each location. This is a hands-on role suited to someone practical, self-motivated, and comfortable working independently in a customer-facing environment.

Location: North Region, ideally based near Manchester or along the M62/M1 corridor. This is a remote field role based in our North region.

Responsibilities

• Visit assigned parcel locker locations daily—typically 12 to 15 sites per day—on scheduled routes and ad hoc service requests.
• Replace consumables such as thermal printer rolls to ensure continuous locker operation.
• Conduct routine operational checks and cleanliness audits to maintain site standards.
• Identify and report technical faults, physical damage, or vandalism using our mobile ServiceMax system.
• Replace or apply vinyl decals and signage as needed to maintain brand standards.
• Perform minor repairs and adjustments to locker components (e.g., replacing printer components, aligning doors). Training provided.
• Maintain clear and accurate records of each site visit, task completion, and stock usage via a mobile ServiceMax app.
• Ensure each locker site is left clean, tidy, and fully operational after servicing.
• Represent Quadient in a professional and courteous manner when interacting with hosts, partners, or members of the public.
• Willingness to travel extensively within your assigned region (North or South UK).
• Flexibility to travel outside your normal region on occasion and stay overnight if required.

Your profile

• Full UK driving licence is essential.
• Able to work independently and manage time effectively while following route schedules.
• Strong attention to detail and pride in maintaining high site standards.
• Comfortable using smartphones or tablets to log work and follow workflows.
• Physically fit – capable of lifting up to 20kg, working outdoors in various weather conditions, and using step ladders when required.
• Reliable, punctual, and self-motivated with a proactive approach to problem-solving.
• Previous field-based work such as parcel locker servicing, vending machine maintenance, courier/delivery driving, or facilities maintenance.
• Basic DIY or mechanical skills, including comfort using hand tools, light power tools, or performing simple installations.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.

• Comprehensive Rewards: Competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

• Smart Work at Quadient: Our Smart Work approach fosters connection, collaboration, and innovation with flexible arrangements based on role requirements.

No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [e-mail].

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.