Field Operations Support Coordinator

Yu Energy; Leicester; On-site; GBP 25,000 - 26,000; Full time

Job summary

A dynamic energy firm in Leicester is seeking a Field Operations Support Coordinator to enhance operational success. This role emphasizes collaboration with field engineers and effective communication with customers. Ideal candidates exhibit strong decision-making in high-pressure situations and possess robust scheduling and customer service skills. With a competitive salary and comprehensive benefits, including annual leave and learning opportunities, this position is an essential support function within a vibrant team environment.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Company sick pay

Qualifications

• Proven experience in a fast-paced scheduling, field operations, or contact centre role.
• Strong communication and customer service skills.
• Confident decision-making and ability to remain calm under pressure.
• A natural collaborator who can influence and support teams.

Responsibilities

• Troubleshoot live job issues and manage scheduling challenges.
• Communicate changes and manage customer expectations.
• Collaborate with internal teams and stakeholders for smooth job completion.
• Provide live support during warrant activity.

Skills

Scheduling

Customer service

Communication

Decision-making

Collaboration

Tech-savvy

Job description

Department: YUS - 1010 - Operations Support

Location: Leicester

Compensation: £25,000 - £26,000 / year

Description

Reports to: Customer Services & Intraday Manager

Location: Leicester LE3 5BZ

Working hours: 37.5 hours per week

Shift pattern: 10am – 6:30pm

Some weekend working, generally 1 in 6 weekends. Other shifts are available.

Salary: £25,000 - £26,000 per annum

As a Field Operations Support Coordinator at Yü Smart, you’ll play a critical role in the real‑time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.

This fast‑paced, hands‑on role is perfect for someone who thrives under pressure, enjoys problem‑solving, and is passionate about driving great outcomes for both customers and the business.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

Responsibilities

• Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
• Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
• Liaise with customers to communicate changes to scheduled appointments and manage expectations.
• Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant‑related work.
• Provide live support during warrant activity and proactively escalates any barriers to completion.
• Identify and respond to operational pinch points to drive positive, real‑time job outcomes.

Qualifications

If you have what it takes you could be just what we’re looking for…

• Proven experience in a fast‑paced scheduling, field operations, or contact centre role
• Strong communication and customer service skills
• Confident decision‑making and the ability to remain calm under pressure
• A natural collaborator who can influence and support both internal teams and external contractors
• Tech‑savvy with the ability to quickly learn internal systems and tools

Desirable

• Experience of the Utilities industry would be beneficial but is not essential.

Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.