Field Operations Manager

Via Transportation Inc; West Midlands; On-site; GBP 35,000 - 40,000; Full time

Job summary

A global mobility company is seeking a Field Manager to oversee daily operations across the West Midlands. You will manage operations using technology, ensuring an outstanding customer experience while driving continuous improvement. The ideal candidate has leadership experience, is data-driven, and holds a valid UK driving licence. A comprehensive benefits package is offered, along with a salary range of £35,000–£40,000 based on experience.

Benefits

Generous paid parental leave

Health scheme through AXA

Salary exchange benefit for childcare fees

Qualifications

• Proven track record of motivating and developing teams.
• Experience in operational settings with shift-based staff.
• Calm under pressure and adaptable.

Responsibilities

• Ensure operational excellence and outstanding customer experience.
• Manage day-to-day operations in person.
• Respond promptly to driver feedback and customer inquiries.

Skills

Leadership

Operational excellence

Data-driven decision making

Effective communication

Education

Valid UK driving licence (Category B)

Certificate of Professional Competence (CPC)

Job description

Overview

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform, ensuring smooth and reliable service as Via expands across the UK. You will focus on continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service.

This role involves regularly visiting Via’s services across the West Midlands and Worcester. It works best for someone already based locally, making the travel easier to manage. The expectation is that you will be onsite 4-5 days per week.

What You’ll Do

• Ensure operational excellence and deliver an outstanding customer experience
• Oversee day-to-day operations in person; the role may occasionally require early starts or evening work, depending on business needs
• Manage driver supply to make sure the right number of vehicles are on the road to meet demand
• Act as the real-time point of contact for operational issues, prioritising effectively and coming up with practical solutions on the spot
• Respond promptly to driver feedback and live customer enquiries
• Work closely with a broad, cross-functional team to develop and scale operational processes, systems, and tools to support rapid growth
• Analyse and interpret performance metrics/KPIs to spot inefficiencies and apply insights to improve operations

Who You Are

• A self-starter who is comfortable in a fast-paced environment with a strong focus on driving positive change
• Experienced leader with a proven track record of motivating and developing teams in operational settings, ideally including shift-based staff
• Team-oriented and accountable, taking pride in both personal work and the success of the team
• Calm under pressure, adaptable, and willing to contribute across a range of projects
• Data-driven, making decisions based on insights and metrics
• Skilled at professional communication with partners, customers, and driver colleagues from diverse backgrounds
• Holder of a valid UK driving licence (Category B)
• It’s a plus if you’ve completed your Certificate of Professional Competence (CPC) training and hold Qualified Transport Manager status. Experience in fixed-line bus operations would also be an advantage.

What We Offer

• Joining a global employer with over 750 mobility deployments in 40+ countries
• Becoming part of a company that was awarded for its commitment to social good
• Salary Range: £35,000–£40,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.
• Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA
• Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents

Via is an equal opportunity employer.