Field Network Technician - Water Services & Support

Thames Water; Bourne End; On-site; GBP 26,000 - 32,000; Full time

Job summary

A major water utility provider in the UK is seeking a Network Service Technician based in Bourne End to manage and resolve issues in the water network. This field-based position combines customer service, technical problem-solving, and network maintenance. Candidates should have a full UK driving license and strong customer service experience. The role includes a competitive starting salary from £29,000 annually, along with various benefits such as annual leave, a pension scheme, and performance-related pay.

Benefits

24 days annual leave, increasing with service

Performance-related pay plan

Generous Pension Scheme

Enhanced Maternity Leave

Generous Paternity Leave

Healthcare benefits, including physiotherapy and counselling

Qualifications

• Essential to have a clean UK driving license.
• Strong customer service experience in a dynamic environment.
• Experience with plumbing, water mains or leakage is advantageous.
• Good IT and time management skills.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

Skills

Customer service experience

Technical problem-solving

Plumbing experience

IT literacy

Time management

Education

Full UK driving licence

Job description

A major water utility provider in the UK is seeking a Network Service Technician based in Bourne End to manage and resolve issues in the water network. This field-based position combines customer service, technical problem-solving, and network maintenance. Candidates should have a full UK driving license and strong customer service experience. The role includes a competitive starting salary from £29,000 annually, along with various benefits such as annual leave, a pension scheme, and performance-related pay.