Field Loss Adjuster - London or Croydon Area

Direct Line Group; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm in the United Kingdom is seeking a Field Loss Adjuster to perform home-based roles in the London or Croydon area. You will conduct field visits, review claims, and support excellent customer service. Ideal candidates have experience in loss adjusting for Home and Commercial claims, alongside strong negotiation and insurance principle knowledge. The position offers a competitive salary, a company car, and comprehensive benefits designed to support work-life balance.

Benefits

9% employer contributed pension

Annual company bonus up to 10%

Company car

50% off home, motor, and pet insurance

Additional Health and Dental insurance

Generous holidays

Employee discounts and cashback

Qualifications

• Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims.
• Strong understanding of insurance principles, policy interpretation, and coverage assessment.
• Excellent knowledge of buildings and contents quantum and current construction methods.

Responsibilities

• Conduct field visits to support customers, including those in vulnerable situations.
• Review digital evidence submitted via our online claims portal.
• Represent DLG during surge events using our Surge Support Vehicle.
• Take ownership of Home, SME & Commercial claims.
• Deliver outstanding customer service, achieving market-leading Net Promoter Scores.

Skills

Field-based loss adjusting

Insurance principles knowledge

Negotiation skills

Understanding of construction methods

Job description

Field Loss Adjuster

London or Croydon Area

Full Time, Permanent Position

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What you’ll be doing

We are currently in the market for a Loss Adjuster – a home‑based position, visiting our customers in the London or Croydon area. Postcodes covered include : CR, BR, GU, RG, PO, and SO. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.

Reporting directly to the Field Manager you'll :

• Conduct field visits to support customers, including those in vulnerable situations and ad‑hoc cases
• Review digital evidence submitted via our online claims portal
• Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
• Take ownership of Home, SME & Commercial claims, including complex or high‑value cases under supervision when above authority
• Deliver outstanding customer service, helping to achieve market‑leading Net Promoter Scores
• Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost‑effective indemnity solutions
• Recommend optimal settlement routes, using supply chain options where appropriate
• Support complaint resolution by facilitating field visits and handling informal complaints directly
• Determine and advise on rectification works, acting as a technical point of contact for scope variations
• Carry out investigations to assist with potential subrogated recoveries
• Collaborate with Operational teams and offer guidance to office‑based claims handlers
• Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
• Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
• Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
• Continuously develop your own technical expertise and knowledge of insurance practices

What you’ll need

• Proven experience in field‑based loss adjusting across Home, SME, and Commercial property claims
• Strong understanding of insurance principles, policy interpretation, and coverage assessment
• Excellent knowledge of buildings and contents quantum and current construction methods
• Confident in creating repair propositions and negotiating settlements
• Located in and / or around the London area, as this is where your customers will be based and your on‑site visits will take place
• Full UK driving licence and flexibility to travel as required

Benefits

• 9% employer contributed pension
• Annual company bonus of up to 10%
• Company car
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle. We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours