Field Equipment Support Specialist – Customer Service

Coca-Cola Europacific Partners plc; Milton Keynes; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading beverage partner in Milton Keynes seeks a Service Coordinator to manage equipment service calls and prioritize customer relations. The ideal candidate will have experience in a service environment with exceptional customer service skills, proficiency in SAP, Salesforce, and strong problem-solving abilities. This role demands excellent communication and time management skills, and the ability to uphold safety practices while supporting a dedicated team in providing top-notch service to our customers.

Qualifications

• Experience in a service environment with exceptional customer service skills.
• Proficient in systems knowledge such as SAP, Salesforce, and Microsoft suite.
• Effective communicator capable of building excellent customer service relationships.
• Self-motivated and enthusiastic with flexibility under pressure.
• Strong technical understanding of working on various soft drinks equipment.

Responsibilities

• Manage reactive service calls and support services for equipment.
• Prioritize work in a customer-focused manner to drive productivity.
• Communicate effectively to handle part requests and supply issues.
• Assist engineers with parts identification and equipment queries.
• Uphold safety policies and best practices to ensure safe working conditions.

Skills

Customer service skills

Communication skills

Problem-solving skills

Time management

Flexibility

Tools

SAP

Salesforce

Microsoft suite

Job description

A leading beverage partner in Milton Keynes seeks a Service Coordinator to manage equipment service calls and prioritize customer relations. The ideal candidate will have experience in a service environment with exceptional customer service skills, proficiency in SAP, Salesforce, and strong problem-solving abilities. This role demands excellent communication and time management skills, and the ability to uphold safety practices while supporting a dedicated team in providing top-notch service to our customers.