Field Delivery Manager

Johnson Controls; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology and services firm located in Birmingham is seeking a Field Delivery Manager to lead a team of engineers. This role emphasizes exceptional service delivery to a key client and involves managing safety, compliance, and operational performance. Candidates must have experience in the fire suppression industry and proven leadership skills. The company offers a competitive salary, comprehensive benefits, and opportunities for career development in a collaborative environment.

Benefits

Competitive salary

Company van and fuel card

25 days holiday plus bank holidays

Paid sick leave

Comprehensive benefits package

Extensive training opportunities

Long-term career development

Qualifications

• Experience in the fire suppression industry is essential.
• Proven management experience in a field engineering environment.
• Excellent leadership and planning abilities.

Responsibilities

• Lead, coach, and manage a team of field engineers.
• Ensure safety and service compliance.
• Build strong customer relationships and address issues.

Skills

Leadership

Coaching

Performance Management

Communication

Multitasking

Safety Compliance

Problem-Solving

Job description

We’re looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers – with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you!

What you’ll do

• Lead, coach and manage a team of field engineers across multiple sites
• Ensure safety, compliance, and outstanding service are maintained at all times
• Support and supervise performance to meet operational KPIs and customer expectations
• Build strong customer relationships and manage any on-site issues or complaints
• Monitor budget performance, cost control, and identify efficiency opportunities
• Coordinate call-out rotas, equipment, fleet use, and engineer schedules
• Identify training needs, onboard new engineers, and support succession planning
• Act as a key support to the Service Delivery Manager when required

What we offer

• Competitive salary and overtime rates
• Company van, fuel card, tools, and PPE provided
• 25 days’ holiday plus all bank holidays
• Paid sick leave
• Comprehensive benefits package, including: matched pension contribution, life assurance, employee assistance programme, referral scheme, high street discounts, cycle-to-work scheme, discounts on Johnson Controls products
• Extensive on-the-job and cross-training opportunities
• Supportive and collaborative team environment
• Access to business resource groups
• Long-term career development opportunities

What we’re looking for

• Previous experience in the fire suppression industry is essential – candidates without this will not be considered
• Proven experience managing teams in a field-based engineering environment
• Strong leadership, coaching, and performance management skills
• Excellent planning, multitasking, and communication abilities
• A proactive, solution-focused mindset with commercial awareness
• Comfortable managing safety protocols, audits, and compliance requirements
• Ability to work cross-functionally and build strong stakeholder relationships

If you’re ready to lead from the front, inspire your team, and make a real impact on service excellence – apply now and be part of something big!