Field Customer Success Specialist – On-site Training & Setup

Fabric Recruitment Ltd; East Midlands; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A technology solutions provider is seeking a Customer Success Manager to travel to customer sites across the UK. The role includes installing and configuring hardware and providing hands-on training to users, ensuring they successfully adopt and use the system. Ideal candidates will have strong customer communication skills, SaaS onboarding experience, and a full UK driving license. This position offers a competitive salary, bonuses for customer success, and a hands-on working environment.

Benefits

Competitive base salary

Bonus on each customer success

Quarterly company team bonus

Commission on upsells

Qualifications

• Confident in face-to-face customer environments.
• Strong experience with SaaS onboarding.
• Ability to train users with varied technical abilities.
• Full UK driving license is essential.

Responsibilities

• Travel to customer sites across the UK.
• Install and configure hardware and software at customer locations.
• Provide training to users for successful system adoption.
• Support customers post-installation with guidance.

Skills

Customer communication

SaaS onboarding

Problem-solving

Training delivery

Job description

A technology solutions provider is seeking a Customer Success Manager to travel to customer sites across the UK. The role includes installing and configuring hardware and providing hands-on training to users, ensuring they successfully adopt and use the system. Ideal candidates will have strong customer communication skills, SaaS onboarding experience, and a full UK driving license. This position offers a competitive salary, bonuses for customer success, and a hands-on working environment.