Field-Based Customer Success Manager – Growth & Compliance

Career Choices Dewis Gyrfa Ltd; Telscombe; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking an experienced Customer Success Manager to effectively lead compliance and quality assurance for key client contracts. The successful candidate will oversee Headlease Inspections while ensuring effective management of budgets and delivering service excellence. Strong leadership and a recognised qualification in Facilities Management are essential. This role offers a competitive salary between £55,000 and £60,000, alongside additional benefits including a car allowance and bonus.

Benefits

Car Allowance

Bonus

Pension

Holidays

Qualifications

• Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above).
• Proven experience in a senior, client-facing role.
• Solid commercial awareness, including financial planning, P&L control.

Responsibilities

• Support the Account Director in delivering strategic objectives.
• Manage and review P&L budget lines, controlling costs.
• Build strong, long-term relationships with client stakeholders.

Skills

Strong leadership and people management

Excellent communication skills

Commercially astute with strong analytical ability

IT literacy

Education

Recognised qualification in Facilities Management or Management

Job description

A leading facilities management company is seeking an experienced Customer Success Manager to effectively lead compliance and quality assurance for key client contracts. The successful candidate will oversee Headlease Inspections while ensuring effective management of budgets and delivering service excellence. Strong leadership and a recognised qualification in Facilities Management are essential. This role offers a competitive salary between £55,000 and £60,000, alongside additional benefits including a car allowance and bonus.