Family Gateway Information Coordinator

Job Switch; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A family support service provider in Cardiff seeks a dedicated individual to join their Family Gateway Team. The role involves providing critical information and assistance to families and professionals through various communication methods. Ideal candidates will have experience in building relationships, resilience under pressure, and a genuine passion for improving family wellbeing. A supportive and hybrid working environment is offered, with opportunities for extensive training and professional growth.

Benefits

Friendly and supportive working environment

Regular support and supervision

Extensive training program

Qualifications

• Proven experience in providing information, advice, and assistance in a family support context.
• Experience working with families and professionals.

Responsibilities

• Provide information, advice, and assistance to families and professionals.
• Facilitate contact with families through telephone calls, web chat, and e-mail.

Skills

Building effective working relationships

Resilience

Communication

Job description

A family support service provider in Cardiff seeks a dedicated individual to join their Family Gateway Team. The role involves providing critical information and assistance to families and professionals through various communication methods. Ideal candidates will have experience in building relationships, resilience under pressure, and a genuine passion for improving family wellbeing. A supportive and hybrid working environment is offered, with opportunities for extensive training and professional growth.