Families First Advice Line Advisor- Temporary/ Fixed Term

VALE OF GLAMORGAN COUNCIL; Barry; On-site; GBP 29,000 - 33,000; Full time

Job summary

A local government council in Barry is seeking a Families First Advice Line Advisor to provide support and guidance to families. The ideal candidate will have experience working with children and families, possess 5 GCSEs grades C and above, and demonstrate high motivation. This temporary role involves working in line with Families First guidance and requires an Enhanced DBS check.

Qualifications

• Experience of working in an appropriate statutory or voluntary setting.
• High level of personal motivation and ability to motivate others.

Responsibilities

• Provide advice and guidance to families/carers initially by telephone.
• Work in line with Families First guidance and local/national legislation.

Skills

Experience with children and families

High motivation

Education

5 GCSEs grades C and above or equivalent

Job description

Families First Advice Line Advisor- Temporary/ Fixed Term

CAPTION: Job details

• Posting date: 03 November 2025
• Salary: £29,540 to £32,061 per year
• Hours: Full time
• Closing date: 03 December 2025
• Location: Barry CF62 9DA
• Remote working: On-site only
• Company: Vale of Glamorgan Council
• Job type: Temporary
• Job reference: SS01038

Summary

About us
The Families First Advice line offers advice, support and guidance for families and professionals in the Vale of Glamorgan.

The team offers a personal service aimed at listening to the needs of each family. By working with parents, carers and professionals the team supports individuals to resolve their concerns independently or identify other services that can offer support.

• Ambitious - Forward thinking, embracing new ways of working and investing in our future.
• Open - Open to different ideas and being accountable for the decisions we take.
• Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
• Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

About the role

Pay Details: Grade 6: SCP - 14 - 19 (£29,540-£32,061) p.a.

Hours of Work / Working Pattern: Monday to Friday 37 hours

Main Place of Work: Barry Community Enterprise Centre/Home

Temporary Reason: Families First grant funded until March 2028 - continuation of the post past March 2028 is subject to Welsh Government funding.

Description: To provide advice and guidance to families/carers, initially by telephone, in line with the Families First guidance, relevant national standards and local and national legislation and guidance.

About you

You will need:

• Experience of working in an appropriate statutory/voluntary setting with children/young people and families.
• 5 GCSEs grades C and above or equivalent.
• High level of personal motivation and ability to motivate others.

Additional information

• DBS Check Required: Enhanced and Barred Both Adults and Children

For Further Information, contact: Emelia Staddon 01446 729619

Please see attached job description / person specification for further information

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.