Factoring Supervisor

Link Group Limited; Falkirk; Hybrid; GBP 44,000 - 56,000; Full time

Job summary

A leading social enterprise in Falkirk is looking for a Factoring Supervisor to lead a team in debt recovery. This role involves managing relationships with various agencies, providing customer support, and contributing to process improvements. The ideal candidate will have strong numerical skills, experience in debt reduction, and the ability to prioritise effectively. This position offers a competitive salary and opportunities for professional development, alongside the flexibility of hybrid working arrangements.

Benefits

Competitive salary

35 days' holiday

Enhanced sick pay

Professional development funding

Pension contributions

Employee assistance programme

Cycle to work scheme

Qualifications

• Proven track record in debt reduction, prioritization, and time management.
• Ability to handle complaints and manage customer expectations.
• Experience liaising with solicitors and debt collection agencies.

Responsibilities

• Lead and motivate a small team of administrators in debt recovery.
• Liaise with external agencies for income recovery.
• Generate ideas for continuous improvement in service quality.

Skills

Excellent numerical skills

Debt reduction expertise

Customer communication

Negotiation skills

Problem-solving skills

Education

Further Education qualification

Tools

Housing/factoring software

Microsoft Excel

Microsoft Outlook

Job description

Factoring Supervisor (Income Team)

Location: This post is based at Link’s Falkirk office.

Salary: £44,153.00 - £55,191.00 per annum (dependent on skills and experience)

Hours of Work: 35 hours per week, Monday to Friday. Remote hybrid working with minimum of 2 days per week in the office (Tues/Wed) after initial training but flexibility will be required for additional office working to meet business needs.

Alternative working patterns and/or working arrangements will be considered.

The Role

Link is seeking a Factoring Supervisor (Income) to lead and motivate a small team of administrators to implement C~urb’s established debt recovery procedure and factoring policy.

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Factoring Supervisor will liaise with debt collection agencies, First-tier Tribunals and Solicitors including Sheriff Court actions in relation to income recovery, within approved budget parameters.

Generating ideas for continuous improvement to procedures and service quality in monthly reports to the management team is required for this post, as is positive handling of customer communications and complaints.

The role involves working with C~urb’s two other Factoring Supervisors and wider team, reporting to the Factoring Coordinator and liaising with colleagues in Link Group including Finance, Digital and repairs services.

About You

The successful candidate will have excellent numerical skills to analyse factoring debt data to help plan the work of a small team of administrators.

You will have a proven track record in debt reduction, ideally but not necessarily within factoring along with the ability to prioritise and manage your own time and that of your team.

Having the ability to liaise with solicitors, debt collection agencies, First-tier Tribunals, and Sheriff Court actions supported by solicitors, in relation to debt, is essential for this role.

The role requires complaints handling experience, excellent written and verbal communication skills, negotiation and problem-solving skills and an understanding of factoring legislation.

Qualified to Further Education level, you will have the ability to use housing/factoring software, Microsoft, Excel and Outlook in the normal course of duties.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

For an informal discussion on your suitability, please contact Andrea Mina, Factoring Coordinator or Lorna Dunsmore, Director of Property Management via [e-mail].

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits to named beneficiaries
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Annual flu vaccination
• Access to a savings and borrowing scheme
• Cycle to work scheme
• Travel season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.

Closing Date: 12 Noon on Monday 12 January 2026

Interview Date: Interviews are being held on Wednesday 21 January 2026 at Watling House

How to Apply

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