Facility Manager

Serco Leisure; Oxford; On-site; GBP 32,000; Full time

Job summary

A leisure service provider seeks a Facility Manager for Ferry Leisure Centre in Oxford. This permanent full-time role involves leading health and safety, staff management, and financial performance. Candidates should have experience in a facility management role within leisure, with skills in leadership and customer service excellence. Exceptional benefits include free center membership and excellent training opportunities. Join a committed team to provide the community with a safe environment.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Excellent Development and Training Opportunities

6% employer matched pension contribution

21 days annual leave + Public Holidays

Life assurance up to 2x base salary

Qualifications

• Previous experience as a Facility Manager or similar within leisure.
• Desirable to hold a National Pool Lifeguard / First Aid qualification.

Responsibilities

• Lead and manage the health and safety, service delivery, and financial performance.
• Conduct regular reviews and ensure business targets are met.
• Implement performance measurement processes using KPIs.
• Recruit, motivate, and develop a team.

Skills

Leadership skills

Customer service excellence

Financial management

Ability to influence change

Job description

Job Description

Location: Ferry Leisure Centre

Job type: Permanent / Full time

Working Hours: 40 hours per week to cover a mixture of early, late & weekend shifts

Salary: £32,000 + Excellent benefits

Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Facility Manager to join our centre.

As Facility Manager, you will lead, manage and be responsible for the health and safety, service delivery, staff engagement and overall financial performance including robust cost control and revenue generation of Ferry Leisure Centre.

Your main responsibilities

• Conduct regular reviews of plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports to the appropriate line management.
• Implement rigorous processes for performance and measurement utilising and/or developing the appropriate suite of KPIs and using the data to drive decision making and contract improvements.
• Lead customer service excellence and a continuous improvement culture, using data to drive improvement.
• Provide leadership and management to the site, such that all employees understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner.
• Recruit, motivate and develop a team to deliver the goals and aspirations of Serco.
• Ensure effective financial management is in place to achieve profit and cash targets meeting corporate and legal requirements, being flexible and pro‑active in your approach enabling improvement where possible.

What you’ll need to do the role

• You will have previous experience as a Facility Manager or similar within leisure, with the ability to implement the strategy devised by the Oxford Senior Management team underpinning good decisions, that maximize its effectiveness.
• Proven experience using a range of influencing processes to build commitment to changes required for long-term outcomes. Identifying, building, and maintaining mutually beneficial long‑term relationships internally & externally to deliver business success.
• Ability to simplify complex situations and data and spot the underlying key issues.
• It’s desirable that you hold a National Pool Lifeguard / First Aid qualification, however training can be provided.

Why Join us

Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent Development and Training Opportunities.
• 6% employer matched pension contribution.
• 21 days annual leave + Public Holidays (Pro rata for part time).
• Life assurance up to 2x base salary.
• For all Leisure benefits -

Employee Benefits (moreleisure.com)