Facilities Supervisor

Retirement Villages Group; Saffron Walden; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retirement community in Saffron Walden is seeking a skilled Facilities Supervisor to oversee property, grounds maintenance, and housekeeping. The role involves leading a team to uphold service delivery and ensure safety compliance. Ideal candidates have a Level 2 or above in Facilities Management, along with experience in managing estates. The position offers a supportive work environment and opportunities for professional development.

Benefits

Medicash health plan (after 3 months)

Birthday leave

Pension scheme & life assurance

Discounted gift cards

Community-focused environment

Opportunities for advancement

Qualifications

• 3+ years’ experience managing estates or residential facilities.
• IOSH Managing Safely and Legionella awareness certification.
• Practical knowledge of fire, water, and building safety regulations.

Responsibilities

• Oversee property, grounds maintenance, and housekeeping services.
• Lead a team of Estates Operatives and contractors.
• Ensure compliance with Health and Safety legislation.

Skills

Facilities Management

Health and Safety Compliance

Team Leadership

Budget Management

Communication

Education

Level 2 or above qualification in Facilities Management or equivalent

Job description

Debden Grange Retirement Village is seeking a skilled and dedicated Facilities Supervisor to oversee our property, grounds maintenance and housekeeping services, ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors.

In this hands-on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You’ll lead a team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well-maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

Key Responsibilities

Customer & Community Focus

• Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
• Welcome new residents and guide them through facilities and maintenance processes
• Engage with the Residents’ Association and committees, actively listening and responding to feedback
• Promote value-added services that enhance the resident experience and generate revenue

Property, Grounds & Housekeeping Management

• Manage and maintain the village’s buildings, mechanical and electrical systems, communal areas, and landscaped grounds
• Ensure the delivery of effective housekeeping and laundry services to high standards
• Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
• Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)

Health & Safety Compliance

• Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
• Conduct audits and risk assessments, and implement corrective actions
• Act as the village’s health and safety lead, embedding a safety-first culture across the team

Team Leadership & Development

• Recruit, train and lead a team of Estates Operatives and manage external contractors
• Plan staffing rotas and team meetings, monitor performance, and support career development
• Drive an inclusive and values-driven team environment, championing collaboration and continuous improvement

Operational & Financial Management

• Contribute to annual budgeting and cost control for estates-related services
• Maintain accurate records, oversee procurement, and track contractor performance
• Support timely preparation of homes for resale or rental to minimise voids and maximise value

The ideal candidate:

Essential:

• Level 2 or above qualification in Facilities Management or equivalent
• 3+ years’ experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
• IOSH Managing Safely and Legionella awareness certification
• Practical knowledge of fire, water and building safety regulations
• Skilled in managing PPM programmes, budgets, and contractor relationships
Strong IT and systems capability (Office 365 and facilities software platforms)
• Clear communicator with a people-first, solution-oriented approach

Desirable:

• NEBOSH or Fire Safety Level 2 certification
• Working knowledge of plumbing, electrical or building trades

Benefits

• Medicash health plan (after 3 months)
• Birthday leave
• Pension scheme & life assurance
• Access to discounted gift cards and exclusive wellbeing perks
• A supportive, community-focused working environment
• Opportunities for professional development and advancement

Our Values

At Retirement Villages, our culture is shaped by values that we live every day:
Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team

Ready to lead facilities with heart, purpose, and excellence? Join us at Debden Grange Retirement Village and make a meaningful impact in the lives of our residents.