Facilities Maintenance Specialist

Bank of England; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial institution in the heart of Westminster is seeking a Maintenance Technician to perform various repair and maintenance tasks. The ideal candidate will have expertise in plumbing, strong customer service skills, and the ability to communicate effectively with guests and team members. Responsibilities include addressing repair requests, performing preventative maintenance, and ensuring a safe and compliant work environment. This role offers opportunities for growth in a respected organization.

Qualifications

• Proven experience in the maintenance field, with specialist knowledge in plumbing or carpentry.
• Ability to communicate effectively with guests and coworkers.
• Must adhere to safety and security policies.

Responsibilities

• Perform minor repairs and preventative maintenance.
• Respond to guest repair requests promptly.
• Coordinate with other departments for maintenance issues.

Skills

Plumbing

Customer Service Orientation

Communication

Problem Solving

Education

Technical, Trade, or Vocational School Degree

Tools

Power Tools

Safety Equipment

Job description

CRITICAL TASKSCommunicationTalk with and listen to other employees to effectively exchange information.Exchange information with other employees using electronic devices (e.G., pagers and two‑way radios, email).Provide assistance to coworkers, ensuring they understand their tasks.Speak to guests and co‑workers using clear, appropriate and professional language.Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.Prepare and review written documents (e.G., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.Install, Maintain, and Repair ItemsUse the Lockout/Tagout system before performing any maintenance work.Prioritize non-guest repair requests.Respond and attend to guest repair requests.Perform miscellaneous minor repairs as required to meet guest requests or maintenance requirements.Perform preventative maintenance on tools and equipment, including cleaning and lubrication.Recommend replacement of defective/outdated appliances, electronics, and equipment.Install and maintain appliances, electronics, and equipment.Ensure that all flammable materials are stored in COSHH approved containment devices.Carry all equipment (e.G., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.PlumbingFix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.Coordinate with OthersCommunicate with customers when necessary to resolve maintenance issues.Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues.Guest RelationsAddress guests' service needs in a professional, positive, and timely manner.Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically‑impaired individuals within guidelines (e.G., escorting them when requested, using words to explain actions, writing directions on paper or moving objects out of the way).Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.G., LEARN, PLEASED, etc) to resolve issues, delight, and build trust.Safety and SecurityReport work related accidents, or other injuries immediately upon occurrence to manager/supervisor.Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.Follow property specific procedures for handling emergency situations (e.G., evacuations, medical emergencies, natural disasters).Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.Complete appropriate safety training and certifications to perform work tasks.Policies and ProceduresProtect the privacy and security of guests and coworkers.Maintain confidentiality of proprietary materials and information.Follow company and department policies and procedures.Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.Perform other reasonable job duties as requested by Supervisors.Working with OthersPartner with and assist others to promote an environment of teamwork and achieve common goals.Actively listen to and consider the concerns of other employees, responding appropriately and effectively.Support all co‑workers and treat them with dignity and respect.Develop and maintain positive and productive working relationships with other employees and departments.Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.AdministrationAssist the Chief Engineer & Head of Loss Prevention with the emergency light, fire extinguisher, daily plant tour logs, shift schedule, ordering of supplies and update of stock list.Maintain Records or LogsMaintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.Quality Assurance/Quality ImprovementComply with quality assurance expectations and standards.Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.Monitor the performance of others to ensure adherence to quality expectations and standards.Physical TasksVisually inspect tools, equipment, or machines (e.G., to identify defects).Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance.Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination.Enter and locate work‑related information using computers and/or point of sale systems.Move up and down a ladder.Move up and down stairs and/or service ramps.Move over sloping, uneven, or slippery surfaces.Read and visually verify information in a variety of formats (e.G., small print).Stand, sit, or walk for an extended period of time or for an entire work shift.Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Maintain Building and PropertyReport any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.Maintain proper maintenance inventory and requisition parts and supplies as needed.Operate power lift in accordance with JSA to perform elevated maintenance.Identify, locate, and operate all shut‑off valves for equipment.Calibrate all controls, gauges, meters, and other equipment as required.Assist in training mechanical level and other departmental hires on equipment, policies, and procedures.WarehouseOrder items, including filling out requisitions, obtaining manager approval, and using appropriate vendors.Maintain purchase orders log and file purchase orders upon payment, ensuring that orders match packing slips.Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.Emergency ResponseAssist local authorities with emergency and natural disaster situations (e.G., flood, blackout, fire alarm) according to disaster response protocol.Preferred QualificationsEducationTechnical, Trade, or Vocational School DegreeRelated Work ExperienceProven experience in the maintenance field, with specialist knowledge in at least one area - plumbing, carpentry, electrician, masonry etc.Supervisory ExperienceNo supervisory experience is requiredCRITICAL COMPETENCIESPersonal AttributesIntegrityInitiativeStress ToleranceAdaptability/FlexibilitySafety OrientationSelf-DevelopmentDependabilityPositive DemeanorPresentationInterpersonal SkillsTeam WorkInterpersonal SkillsDiversity RelationsInfluenceCustomer Service OrientationNegotiatingCommunicationsCommunicationEnglish Language ProficiencyWritingListeningApplied ReadingForm, Report, and Log CompletionTelephone Etiquette SkillsElectronic CommunicationAnalytical SkillsProblem SolvingDecision-MakingComputer SkillsLearningArithmetic ComputationOrganizationDetail OrientationMulti-TaskingTime ManagementPhysical AbilitiesVisual AcuityWork ConditionsManual DexterityHand‑Eye CoordinationAgilityStaminaMaintenance and RepairEnergy ConservationPneumatic/Electronic Systems and ControlsElectricalTools and EquipmentPersonal Protective EquipmentHand/Power ToolsMachine and Motor EquipmentAdministrationMaintain Files and RecordsMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.