Facilities lead

Mitie Cleaning & Hygiene Services; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management provider seeks a proactive Facilities Lead in Edinburgh to ensure smooth office operations. Responsibilities include managing maintenance, vendor relationships, and compliance with health and safety standards. The ideal candidate has strong administrative skills, experience in facilities coordination, and excellent communication abilities. The role offers various benefits, including flexible lifestyle benefits and professional development opportunities.

Benefits

Flexible lifestyle benefits

Virtual GP support

Pension contributions

Mitie Matching Share Plan

Recognition through Mitie Stars

Qualifications

• Extensive exposure within a Facilities Coordination/Lead role.
• Proven experience in a strong customer service environment.
• Strong administration skills in facility tasks.

Responsibilities

• Coordinate routine and planned maintenance.
• Manage vendors and service providers.
• Ensure health and safety compliance.
• Support emergency preparedness procedures.

Skills

Facilities Coordination

Customer Service

Microsoft Office 365

Problem-Solving

Interpersonal Skills

Tools

Facility Management Software

Job description

Job Information

We are seeking a proactive and organised Facilities Lead to ensure the smooth operation of our office environment. The successful candidate will oversee day-to-day facility management activities, ensuring that all services, systems, and processes run efficiently to support a safe, functional, and productive workspace. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily. In addition, you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.

Main Duties

• Coordinate routine and planned maintenance as well as remedial.
• Administrative tasks.
• Vendor Management: Liaise with contractors, suppliers, and service providers to manage ongoing contracts, ensuring service level agreements (SLAs) are met.
• Health & Safety Compliance: Ensure the office environment complies with health, safety, and fire regulations; conduct risk assessments and maintain accurate record, first aid management, Log any Hazards and near misses.
• Space Management: Assist with office moves, space planning, and desk arrangements.
• Stock Control: Manage office supplies, stationery, and consumables to ensure adequate inventory levels.
• Emergency Preparedness: Support the development and implementation of emergency procedures, including fire drills and evacuation plans.
• Communication: Act as the main point of contact for staff regarding facility-related inquiries, ensuring prompt resolution of issues.
• Sustainability Initiatives: Promote energy efficiency and environmental best practices within the office environment.

What We Are Looking For

• Extensive exposure within a Facilities Coordination/Lead role or similar.
• Proven experience within a strong customer service environment, high quality interpersonal skills with excellent written and spoken communication skills both to individuals and groups.
• Previous experience operating within a project or event management position is desired but not essential.
• Strong administration skills carrying out facility tasks and ahdoc.
• Proficiency in Microsoft Office 365 and facility management software.
• Effective communication and interpersonal skills to manage internal teams and external vendors.
• Strong problem-solving abilities with a proactive approach to issue resolution.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
• This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle. We provide flexible lifestyle benefits, virtual GP support, salary finance options, holiday flexibility, insurance options, discounts, pension contributions and a Mitie Matching Share Plan. Recognition through Mitie Stars and cash prizes is available.

Development

We offer a diverse variety of training and development avenues via a wide selection of learning resources.

Recruitment

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition we can make reasonable adjustments. Please contact [e-mail].

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