Facilities Helpdesk Scheduler – SLA-Driven Customer Support

Mitie; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company in Manchester is looking for a Customer Service professional to support their Helpdesk operations. The role involves delivering excellent customer service, managing queries, and adhering to service level agreements. Ideal candidates will have experience in customer service, the ability to stay calm under pressure, and strong IT skills. Join a dynamic team and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Experience in a customer service environment.
• Ability to handle challenging customer queries effectively.
• Strong organizational skills and ability to multitask.

Responsibilities

• Deliver excellent customer service through various channels.
• Meet specific individual objectives and contractual obligations.
• Record jobs accurately within the Helpdesk system.

Skills

Customer service experience

Ability to work under pressure

Team player

Proficiency in MS Word, Excel, PowerPoint

Attention to detail

Empathy and interpersonal skills

Job description

A leading facilities management company in Manchester is looking for a Customer Service professional to support their Helpdesk operations. The role involves delivering excellent customer service, managing queries, and adhering to service level agreements. Ideal candidates will have experience in customer service, the ability to stay calm under pressure, and strong IT skills. Join a dynamic team and contribute to a positive customer experience in a fast-paced environment.