Facilities Helpdesk Manager

Buy A Boat Now; Torquay; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local healthcare provider in Torquay is seeking a Facilities Helpdesk Manager to oversee daily operations of the facilities team. The ideal candidate will have extensive NHS experience and relevant management qualifications. Responsibilities include coordinating service requests and ensuring service quality. This permanent, full-time position offers a salary ranging from £27,485 to £30,162. Working in a healthcare setting provides stability and valuable skills in facilities management.

Qualifications

• Strong experience in NHS facilities services management.
• Proven leadership in a healthcare environment.
• Excellent communication and organizational skills.

Responsibilities

• Manage day-to-day operations of the Facilities Helpdesk.
• Prioritise and coordinate service requests.
• Provide leadership and guidance to facilities staff.
• Ensure all requests are handled promptly.

Skills

NHS cleaning & helpdesk supervisorial or managerial experience

Nationally recognised management qualification up to NVQ level 3 or relevant experience

GCSE Maths and English c grade or functional skills level 2

Full UK driving licence

Job description

Job Summary

Torbay Hospital is looking for a dedicated and experienced Facilities Helpdesk Manager to join our team. You will be part of a team of 6 managers providing 24/7 service coverage on a rota basis, ensuring the efficient management of our facilities operations helpdesk. Responsible for prioritising and coordinating essential facilities services such as deep cleans, portering, linen room and other operational requests to ensure a safe and efficient environment for patients, staff, and visitors. You will play a crucial role in maintaining a safe, clean and comfortable environment for patients, staff and visitors, contributing directly to high‑quality healthcare delivery. Working in a healthcare setting allows you to develop valuable skills in facilities management, maintenance, and healthcare compliance. You’ll also have the opportunity to gain knowledge specific to the healthcare industry. Hospitals are essential, meaning that the facilities team plays an ongoing role in keeping the operations running smoothly, offering stability and job security.

Main duties of the job

• Manage the day‑to‑day operations of the Facilities Helpdesk.
• Prioritise and coordinate service requests, including deep cleans, portering and other facilities‑related tasks.
• Ensure all requests are handled promptly and effectively, adhering to hospital policies and procedures.
• Provide leadership and guidance to facilities staff, ensuring a high standard of service delivery.
• Maintain accurate records of service requests and outcomes.
• Ensure that all tasks are assigned, monitored and completed within the required timeframe.
• Work closely with other hospital departments to address any urgent or ongoing facilities issues.
• Provide 24/7 service cover on a rota basis, ensuring adequate staffing levels at all times.

About Us

Being part of a dedicated team at Torbay Hospital means working alongside a range of professionals committed to making a positive impact. You’ll benefit from the collaborative and supportive environment. Your work ensures that the hospital runs efficiently and is equipped to provide the best possible care to patients. Your efforts will directly impact the wellbeing of the community. Torbay Hospital is a vital part of the community, and working there allows you to contribute to the health and wellbeing of the local population. By joining this team, you’ll be part of an essential, skilled group that helps ensure smooth hospital operations and supports patient care in a meaningful way.

Details

Date posted: 25 November 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 388-7571102-CORP

Job locations: Torbay Hospital, Lawes Bridge, Torquay, TQ2 7AA

Job responsibilities

Full vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Essential

• NHS cleaning & helpdesk supervisorial or managerial experience
• Nationally recognised management qualification up to NVQ level 3 or relevant experience
• GCSE Maths and English c grade or functional skills level 2
• Full UK driving licence

Desirable

• Experience working in NHS facilities services

Disclosure & Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Torbay and South Devon NHS Foundation Trust

Address: Torbay Hospital, Lawes Bridge, Torquay, TQ2 7AA

Employer's website: https://www.torbayandsouthdevon.nhs.uk