Facilities Helpdesk Coordinator (CAFM & Reactive Support)

CBRE Local UK; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global facilities service provider is seeking a Helpdesk Coordinator for their team located in Borehamwood, England. The candidate will manage the CAFM system, ensure timely responses to calls and emails, and maintain effective communication with internal teams and clients. The role requires strong organizational skills to manage priorities and develop innovative solutions to optimize services. Join us to play a key role in enhancing client satisfaction and operational efficiency.

Qualifications

• Proficient in managing and reporting on CAFM systems.
• Strong communication skills are essential for liaising with teams.
• Experience in customer service or helpdesk operations is advantageous.

Responsibilities

• Manage CAFM system as key user including PPM records and reporting.
• Answer calls and emails promptly.
• Ensure proper assignment of reactive requests.
• Maintain communication between Facilities Team and end users.
• Review subcontractor performance with Contract Support assistance.
• Identify and implement innovations to enhance service.

Skills

Managing CAFM system

Effective communication

Customer relationship management

Job description

A leading global facilities service provider is seeking a Helpdesk Coordinator for their team located in Borehamwood, England. The candidate will manage the CAFM system, ensure timely responses to calls and emails, and maintain effective communication with internal teams and clients. The role requires strong organizational skills to manage priorities and develop innovative solutions to optimize services. Join us to play a key role in enhancing client satisfaction and operational efficiency.