Facilities Assistant - Etchingham

The National Trust; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading heritage organization in England is seeking a Facilities Assistant to ensure high standards of cleanliness and maintenance across its properties. You will engage with visitors and support your team while enjoying benefits such as a substantial pension scheme and free entry to National Trust places. Ideal candidates are adaptable and service-oriented, eager to maintain the beauty of historic sites and provide excellent customer service.

Benefits

Substantial pension scheme

Free entry to National Trust places

Holiday allowance up to 32 days

Flexible working options

Employee assistance programme

Free parking at most sites

Qualifications

• Focused on giving great service to everyone you meet.
• Team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.
• Comfortable working in flexible and adaptable way.

Responsibilities

• Help with the day-to-day presentation of the buildings and outdoor spaces.
• Perform cleaning and minor maintenance.
• Assist with unloading deliveries.
• Engage with visitors and help with queries.
• Support other teams as needed.

Job description

Job Details Facilities Assistant - EtchinghamSummary

Important notice: In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. This role is primarily focused on cleaning and general upkeep. As a Facilities Assistant, you’ll use your practical skills and keen attention to detail to help care for a place that people love. Your work will play a vital part in keeping Bateman’s in excellent condition and ensuring everything runs smoothly for our visitors. Hours: .5 per annum. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Weekend working is required on a rota basis and some seasonal variations to the hours. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here: The Bateman’s and Bodiam Castle portfolio consists of two very different properties run by one passionate team. Bodiam Castle is an impressive 14th century moated castle and one of the most famous castles in Britain. The spiral staircases and original features make for an ever-inspiring atmosphere with a strong spring and summer business appealing to tourists, families and school groups from the UK and overseas. Ten miles away in Burwash nestles Bateman’s, the former home of Rudyard Kipling. This 17th century house remains much the same as the world-famous writer left it. Bateman's has a real family feel, with a team who will give you a warm welcome. The garden and landscape at Bateman's provided the inspiration for Rudyard's mythical tales in Puck of Pook's Hill and Rewards and Fairies. Nestled in a peaceful corner of East Sussex with beautiful surrounding, this is a great place to live and work.

What you'll be doing

• You’ll help with the day-to-day presentation of the National Trust’s buildings and outdoor spaces.
• You’ll be turning your hand to all sorts of cleaning and minor bits of maintenance, making sure that all our facilities are kept in good working order.
• You’ll also be asked to help with some manual work such as unloading deliveries.
• Duties such as cleaning, sweeping and litter‑picking, both inside and outdoors, form a core part of this role.
• You’ll be aiming for the highest standards of customer service everywhere you look after, and this includes speaking to people as they visit and helping them with any queries.
• You might also get involved with general maintenance work and helping other teams if they need extra support.

Who we're looking for

• Focused on giving great service to everyone you meet.
• Team player, but also happy to work on your own initiative.
• Well‑organised and adaptable.
• Willing to learn new skills.
• Comfortable working in flexible and adaptable way.

The package

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme.
• Season ticket loan.
• EV car lease scheme.
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.