Facilities Assistant

AWD online; Oxford; On-site; GBP 15,000 - 17,000; Part time

Job summary

A professional office services organization in Oxford is seeking a Facilities Assistant to manage reception services and facilities requests. The role, part-time and permanent, requires strong communication and organizational skills along with prior customer-facing experience. The ideal candidate will ensure a positive environment for staff and visitors while overseeing day-to-day operations. Benefits include holiday allowance and a pension scheme.

Benefits

25 days’ holiday plus Bank Holidays

Contributory pension scheme up to 8%

Flexible working options

Annual health and lifestyle allowance up to £300

Qualifications

• Previous experience in a customer-facing or office support role.
• Confident using Microsoft Outlook, Word, and Excel.
• Strong communication and organization skills.

Responsibilities

• Meet and greet visitors and manage reception services.
• Respond to facilities requests and oversee contractors.
• Maintain high standards across the office environment.

Skills

Customer service skills

Communication skills

Organizational skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

GCSE level or equivalent in Maths and English

Job description

Facilities Assistant

SALARY: £25,392 to £26,728 per annum pro rata (Actual Salary for Part‑Time Hours: £15,962 to £16,801 per annum) + Benefits

LOCATION: Oxford, Oxfordshire

JOB TYPE: Part‑Time, Permanent

WORKING HOURS: 22 Hours per Week, Monday to Thursday 8:30 am to 1:00 pm, Friday 8:30 am to 12:30 pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Facilities Assistant to join a supportive Property Services team within a professional office setting. This role plays a key part in ensuring visitors and staff receive a positive, safe and well‑managed experience.

As a Facilities Assistant you will act as the first point of contact for visitors, support reception services, manage facilities requests and help maintain high standards across the office environment. You will work closely with colleagues, contractors and suppliers to support day‑to‑day operations.

The Facilities Assistant role is well suited to someone who enjoys variety, takes pride in organisation and is motivated to deliver excellent customer service. You will contribute to health and safety compliance, office administration and facilities coordination across the site.

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DUTIES

• Front Of House Support: Meeting and greeting visitors, including customers who may require additional support


• Reception Management: Managing sign‑in procedures, notifying hosts promptly and maintaining security processes


• Customer Service: Responding to enquiries where possible and escalating issues appropriately


• Office Presentation: Maintaining reception, meeting and interview rooms to a high standard


• Facilities Requests: Responding to tasks logged via the facilities service desk


• Starters and Leavers: Supporting staff onboarding and changes, including ID passes and photographs


• Post and Deliveries: Managing internal and external mail, franking and courier services


• Contractor Supervision: Overseeing cleaning and maintenance contractors to ensure safe working practices


• Office Supplies: Ordering stationery and welfare consumables and monitoring stock levels


• Health And Safety: Completing building checks, reporting issues and supporting compliance activity

CANDIDATE REQUIREMENTS

ESSENTIAL

• Educated to GCSE level or equivalent in Maths and English


• Previous experience in a customer‑facing or office support role


• Confident using Microsoft Outlook, Word and Excel


• Strong communication and organisation skills


• A positive, flexible and service‑focused approach

DESIRABLE

• Experience supporting facilities or reception services


• Knowledge of health and safety procedures in an office environment


• Experience working with service desks or internal request systems

BENEFITS

• 25 days’ holiday plus Bank Holidays, increasing with service (pro rata)


• Contributory pension scheme up to 8%


• Flexible working options


• Annual health and lifestyle allowance up to £300

This role requires a DBS check

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

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By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14223